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Employee Service Admin I-TES


Saanichton, British Columbia, CA Victoria, British Columbia, CA Vancouver, British Columbia, CA

Req ID:  21449
Jobs by Category:  People & Culture, Finance and Corporate Affairs
Job Function:  People Practices
Status:  Full Time
Schedule:  Regular

Join our team


Be a part of a transformational journey with innovative talent and leading edge technologies.


TELUS Employer Solutions, (TES) is a leading provider of HR Business Process Outsourcing (BPO) and innovative Talent Development solutions, with demonstrated experience delivering this suite of services to the public and private sector. We deliver the expertise and technology to enable our customers to focus on HR strategy and support their core business.


Our core business is the delivery of fully integrated Human Resources, Payroll and Payroll related services, Employee Contact Centre and Application Management Services.


Here’s the impact you’ll make and what we’ll accomplish together


Each day, you walk into work ready to learn, grow and innovate. You will be responsible for providing payroll administrative support and advice to internal and external clients. As an Employee Service Administrator, you are responsible for verifying, processing and maintaining payroll related documentation in your area of specialty within established time and quality standards to ensure high levels of client satisfaction.





  • Verify, process and input payroll related data in area of specialty within established time to ensure high levels of client satisfaction
  • Processes client transactions within established time and quality standards
  • Confirms data accuracy and maintains appropriate controls for audit verification
  • Understands sensitivity of client information and maintains client confidentiality
  • Monitors and maintains various client databases
  • Prepares routine correspondence
  • Ensures that plans are administered in accordance with plan provisions, client policies and legislative requirements





  • Knowledge of applicable legislation relating to employee compensation (i.e. Income Tax Act Workers Compensation Act, Employment Standards Act)
  • Word processing, spreadsheet and e-mail applications (preferably Microsoft Suite: Word, Excel, Outlook)
  • PeopleSoft, Time & Labour, Time on Line or related payroll and time keeping systems would be an asset


Required Skills & Abilities:


  • Working with a union environment and collective agreements would be an asset


Required Professional Designation/Certification:


  • Post-secondary education in Human Resources, Business, Accounting, or equivalent experience
  • Payroll certification



Required Experience:


  • 2-3 years payroll administration, benefit or an accounting, or related skills and experience would be an asset


An eligibility list may be established

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





People & Culture, Finance and Corporate Affairs

Across People & Culture, Finance and Corporate Affairs, we are the diverse and talented team responsible for making sure TELUS is managed as a world-leading organization. ​

We are honoured to be recognized

2021 engagement score

Team members worldwide

# of years voted One of Canada’s Best Corporate Citizens


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.