File Admin II-TES

Description

Be a part of a transformational journey with innovative talent and leading edge technologies.

Who WE Are:

TELUS Employer Solutions (TES) is a leading provider of HR Business Process Outsourcing (BPO) and innovative Talent Development solutions, with demonstrated experience delivering this suite of services to the public sector. We deliver the expertise and technology to enable our customers to focus on HR strategy and support their core business.

Our core business is the delivery of fully integrated Human Resources, Payroll & Payroll related services, Employee Contact Centre & Application Management Services.

As an Administrator II you will:

Administrators perform a wide range of administrative support functions within their applicable business unit for TES team members and contribute to affective client

Administrators ensure that active and inactive confidential files in their applicable business unit are maintained in a cost efficient way and in compliance with client policies and legislative requirements. Provides advice, guidance and assistance on records management issues to TES team members and contribute to effective client services.

Specific Accountabilities/Deliverables:

Administrative Support:

• Maintains system drives, templates, forms, envelopes, etc.
• Prepares correspondence, reports, statistical spreadsheets, minutes, ROE’s, etc.
• Data Entry - performs Advanced Level activities into multiple systems
• Researches and responds to requests for information. either in writing or by phone
• Sorts, distributes and proactively determines action on all incoming mail and faxes
• Monitors electronic mail in-boxes, prints electronic incoming mail and proactively determines action
• Monitors fax machines for incoming documents/transmits fax documents
• Identifies priority mail items, attaches applicable related files (if required) and forwards to team members for processing and/or response
• Collects, sorts and forwards all out-going mail as per TES standards
• Runs and prints adhoc reports and distributes to team members as required
• Maintains stationary and office supplies at sufficient level to support the activities of the business unit
• Ensures printers, faxes. copiers. etc. are in good working order; contacts expert service personnel as required
• Ensures paper supplies are maintained at each printer, fax or copier machine
• Assists in the co-ordination of annual processes
• Participates in calendar/fiscal year end and seasonal activities
• Responds to Client inquiries
• Performs reception and counter services

Records Management:

• Monitors and maintains accession records as per client policies and regulations
• Responds to team members and/or client inquiries/requests
• Supervises records destruction process, ensuring that records are disposed of in accordance with client policy and legislative requirements
• Identifies, classifies, codes, consolidates, deletes and creates new files as required (electronic and/or paper)
• Prepares, records, sorts and files documents as per client standards
• Maintains storage of all records sufficient for accurate and timely retrieval when requested
• Understands sensitivity of client information and maintains client confidentiality
• Identifies and recommends routine improvements to operating efficiency and productivity and advises management of opportunities to modify existing processes
• Openly shares relevant business experience and expertise with other team members
• Other related duties

Qualifications

You're the missing piece of the puzzle

With:

• 3 years in a Customer Service, Human Resources, Payroll, Occupational Health & Safety or Recruitment business setting, or related skills and experience
• Experience using word processing, spreadsheet and e-mail applications (preferably MS Word, MS Excel and MS Outlook)
• Experience with Records Management system(s)
• Experience in research, analysis and information gathering
• Experience on data bases i.e. PeopleSoft; Time & Labour, Kronos, Recruitment Mgmt. System, MEDGATE, etc.

Core capabilities required for all TES employees include:

• Quality Client Service
• Communicates with Impact
• Teamwork and Leadership
• Developing Self and Others
• Innovation
• Flexibility
• Analytical Thinking
• Business and Organizational Knowledge.

Market Capabilities

• Market Capabilities are additional requirements for many roles in TSSI, and represent the expert skills our clients seek to help them solve complex business issues

Technical Skills

• Developed knowledge specific to the specialty of the business unit