Bilingual Client Support Analyst (Intello by TELUS Business)


Saint-Jean-sur-Richelieu, QC, CA, J3B 6X1

Req ID:  40474
Jobs by Category:  Contact Centre
Job Function:  Customer Service
Status:  Full Time
Schedule:  Regular



TELUS Business Solutions is the leading national provider of technology solutions for multi-suite customers. This managed Wi-Fi solution serves multi-suite customers, such as: hospitality, seniors living, dormitories, and multi-family rental units. Our team enables exceptional guest experiences with innovative technologies, high-quality design and installation, and 24/7 bilingual service & support. This role is remote, so can be done from home.


Here's the impact you'll make and what we'll accomplish together


You’ll be responsible for directly interacting with TELUS Business customers via phone, email and instant messaging to address questions, resolve technical issues, and deliver an exceptional customer experience.


  • Diagnose root causes and engage the correct technical teams internally to resolve
  • Deliver world-class service by communicating with internal stakeholders on behalf of the customer, and/or ensure an appropriate transfer to the responsible department when required
  • Interact with both internal and external customers in a multi-tiered environment
  • Identify customer requirements; initiate and/or update systems
  • Inform customers of ongoing incidents and requests
  • Communicate current network information and perform request & incident tracking


If you thrive in a fast-paced environment, are comfortable with technology, and love to work in a collaborative and dynamic environment, then please read on!


What's in it for YOU?


TELUS offers you best-in-class training to start, employee share purchase plans, service discounts and more. You will have the chance to build a long-term career with a leading-edge team that strongly believes in giving back to the communities in which we work, live and serve.





You're the missing piece of the puzzle


  • Superior oral and written communications skills
  • Strong critical thinking, problem-solving and troubleshooting skills
  • Proven capacity to quickly learn and share information with others
  • Ability to work with a minimum of supervision and be team-oriented
  • Ability to work in a fast-paced environment and effectively manage multiple tasks
  • Must maintain a high degree of accuracy and attention to detail
  • Bilingual (English and French) is required
  • Familiarity with Wi-Fi networking hardware and/or software



A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.





Contact Centre

Do you live, breathe, and sleep customer care? We do – every single one of us. We understand what a great customer experience is.

We are honoured to be recognized

1.98 million
High-speed Internet subscribers

1.16 million
TELUS TV customers

15.5 million
Residential and wireless subscribers


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.