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Technology Analyst I (Remote)

Location: 

Saint-Jean-sur-Richelieu, QC, CA, J3B 6X1

Req ID:  41754
Jobs by Category:  Technology Solutions
Job Function:  Technology
Status:  Full Time
Schedule:  Regular

Description


 
TELUS Business Solutions is the leading national provider of technology solutions for multi-suite customers. This managed Wi-Fi solution serves multi-suite customers, such as: hospitality, seniors living, dormitories, and multi-family rental units. Our team enables exceptional guest experiences with innovative technologies, high-quality design and installation, and 24/7 bilingual service & support. This role is remote, so can be done from home.
 
Here's the impact you'll make and what we'll accomplish together
 
You’ll be responsible for directly interacting with TELUS Business customers via phone, email and instant messaging to address questions, resolve technical issues, and deliver an exceptional customer experience.
 
•    Diagnose root causes and engage the correct technical teams internally to resolve
•    Deliver world-class service by communicating with internal stakeholders on behalf of the customer, and/or ensure an appropriate transfer to the responsible department when required
•    Interact with both internal and external customers in a multi-tiered environment
•    Identify customer requirements; initiate and/or update systems
•    Inform customers of ongoing incidents and requests
•    Communicate current network information and perform request & incident tracking
 
If you thrive in a fast-paced environment, are comfortable with technology, and love to work in a collaborative and dynamic environment, then please read on!
 
What's in it for YOU?
 
TELUS offers you best-in-class training to start, employee share purchase plans, service discounts and more. You will have the chance to build a long-term career with a leading-edge team that strongly believes in giving back to the communities in which we work, live and serve.

Qualifications

You're the missing piece of the puzzle
 

•    Bilingual (English and French) is required
•    Superior oral and written communications skills
•    Strong critical thinking, problem-solving and troubleshooting skills
•    Proven capacity to quickly learn and share information with others
•    Ability to work with a minimum of supervision and be team-oriented
•    Ability to work in a fast-paced environment and effectively manage multiple tasks
•    Must maintain a high degree of accuracy and attention to detail
•    Familiarity with Wi-Fi networking hardware and/or software
 
Advanced knowledge of English is required, because you will, most of the time, interact in English with external parties (clients, suppliers, candidates, external partners...), interact in English with internal parties (colleagues, internal partners, stakeholders...), as part of this position's main responsibilities, given its international scope.
Salary Range:  $52,000-$78,000
Performance Bonus or Sales Incentive Plan:  10%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

Please note that the compensation shown in the job posting is effective 2024 and may be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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