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Manager, Technology Strategy

Location: 

Scarborough, ON, CA, M1H 3J3 Montréal, QC, CA Edmonton, AB, CA Toronto, ON, CA Calgary, AB, CA Vancouver, BC, CA Ottawa, ON, CA Winnipeg, MB, CA Saskatoon, SK, CA Burnaby, BC, CA

Req ID:  53215
Jobs by Category:  Technology Solutions
Job Function:  Technology
Status:  Full Time
Schedule:  Regular

 

Be a part of a transformational journey with innovative talent and leading edge technologies

 

Our team and what we'll accomplish together

 

Join us as we revolutionize how TELUS manages its network—shifting from reactive firefighting to intelligent, predictive operations that eliminate disruptions before customers ever notice them. As Technical Manager of our Automation by Design team, you'll build the future of network reliability through cutting-edge Service Reliability Engineering practices and AI-enabled automation. Your influence will directly impact how TELUS manages its most critical infrastructure, making this a truly transformational opportunity for someone passionate about automation and building systems that work reliably at scale.

 

What you'll do

 

  • Guide the establishment and operationalization of SRE practices and discipline within TELUS, defining team mandate, processes, and standards that align with industry best practices
  • Facilitate cross-functional conversations with technical and business stakeholders to identify automation opportunities, align on priorities, and drive transformational change that reduces manual work and improves efficiency
  • Develop and deploy automation solutions and infrastructure-as-code capabilities that enhance reliability and enable teams to shift from reactive to proactive operations
  • Coach and develop your team of Engineers, fostering a culture of continuous learning, innovation, and collaboration while building psychological safety to question conventional thinking

 

What you bring

 

  • 3+ years of technical leadership experience managing engineering teams in reliability, operations, infrastructure, or similar roles
  • Deep expertise in Site Reliability Engineering (SRE) practices and methodologies, with proven experience implementing or scaling SRE transformations
  • Excellent communication and stakeholder management skills with ability to influence and collaborate across technical and business teams
  • Strong background in automation and infrastructure-as-code, with hands-on experience designing and deploying automation solutions at scale
  • Demonstrated experience with incident management, root cause analysis, and driving operational excellence initiatives
  • Understanding of AI/ML applications in operations and experience evaluating or implementing intelligent automation and predictive systems
  • Experience in telecommunications, network operations, or large-scale distributed systems
  • Proficiency with monitoring, observability, and alerting platforms (e.g., ServiceNow, PagerDuty, Grafana, or similar tools)

 

Great-to-haves

 

  • Continuous learner with curiosity about emerging technologies
  • Track record of building high-performing, innovative teams in fast-paced, ambiguous environments
  • Familiarity with Agentic AI frameworks and their applications in operations and automation
  • Experience leading digital transformation or operational modernization initiatives in large organizations

 

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope. #LI-Remote
Salary Range:  $109,000-$202,000
Performance Bonus or Sales Incentive Plan:  20%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Job Type:  This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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