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Manager - CyberSecurity Operations


Scarborough, ON, CA Toronto, ON, CA Burnaby, British Columbia, CA Edmonton, AB, CA Ottawa, ON, CA Vancouver, British Columbia, CA Calgary, AB, CA

Req ID:  27665
Jobs by Category:  Security & Automation
Job Function:  Cybersecurity
Status:  Full Time
Schedule:  Regular

Your work will protect TELUS.

Join our team and what we'll accomplish together

We live in and work in a rapidly evolving digital world where cyber security is critical. Protecting information and ensuring the reliability of network and services is paramount. At TELUS Security, we strive to always be steps ahead, tackling the toughest security challenges head-on with top talent and leading expertise in cybersecurity risk management.

The Security DevOps & Reliability team is committed to providing excellence in developing and operating TELUS security technology and solutions, while ensuring world-class reliability of TELUS networks and systems and improving the overall cybersecurity posture. We invest in new, cutting-edge technologies and leverage business intelligence and data analytics to develop innovative security solutions and capabilities.
We partner with industry leaders to meet the cyber security needs of TELUS to meet the demands of an increasingly complex and ever-changing security landscape. We are passionate about learning and growing as individuals and as a team, all of which enables us to thrive in a dynamic, fast-paced environment.


As the Manager of the Cyber Security Operations, within the Cyber Security DevOps & Reliability organization, you will guide a technical team responsible for the operations, project support, and assurance of cyber security infrastructure, platforms, and applications critical to protecting TELUS. As a visionary leader, this is your opportunity to drive the strategic transformation to the Cloud, NextGen operations, and automation in a DevOps environment.


What you’ll do


  • As an Effective Leader, you will:
    • Drive a high engagement high performance culture
    • Provide strong support to the team members to achieve the team goals
    • Effectively guide the team during challenging times such as incident troubleshooting, mitigation of degradations, and recovery 
  • As an Expert, you will:
    • Leverage your experience and expertise in operations to manage the strategic cyber security infrastructure, platforms, applications critical to protecting TELUS
    • Collaborate with the design teams to deploy new cyber security infrastructure, platforms, and applications, and the on-going life cycle management 
    • Work closely with stakeholders to ensure cyber security infrastructure, platforms, and applications perform reliably and service degradations are minimized
    • Partner with vendor management and vendors on maintenance & support (M&S) requirements and develop vendor scorecards and provide regular feedback on quality of vendor’s operational support
    • Support established KPIs to ensure performance is measured against expected business outcomes.
  • As a Strategist, you will:
    • Proactively plan for operations and assurance needs, including Cloud, NextGen tools and automation such as dynamic asset management, configuration and patch automation, fault and performance monitoring, trouble-ticketing, and synthetic monitoring
  • As a Project & Resource Manager, you will:
    • Provide project coordination and management support including prioritizing resourcing needs for competing projects based on business priorities
    • Plan and manage operating expenses budget for the team

What you bring


  • Passionate about leading in an operations environment and helping the team solve operations challenges
  • Acknowledged for your familiarity with critical infrastructure assurance best practices, including change management, event management, and incident management
  • Skilled in your ability to develop and maintain device health information, proactive monitoring data, and preventative maintenance plans
  • Committed to attracting, developing and retaining the best talent and fostering a collaborative and supportive environment
  • Appreciated for your curiosity to appropriately question and challenge the status-quo resulting in driving higher business value
  • Respected for your collaborative spirit and ability effectively manage relationships across the organization
  • Known for your sound decision making and result-driven mindset with the ability to take initiative and ownership of complex issues, concepts, and tasks through to resolution
  • Regarded for your ability communicate complex technical matters in easy-to-understand ways




  • Knowledge of cyber security technologies such as firewalls, intrusion detection and protection system, email security, web Security, DDoS prevention, wireless security, identity and access management (IAM) systems, 2FA, certificate and key management, HSM, monitoring tools, cloud security
  • Knowledge of virtualization technologies & network functions virtualization (NFV)
  • Cloud experience Azure, Amazon Web Services (AWS), Google Cloud Platform (GCP)
  • Understanding of telecommunications (wireless and wireline), and information technology (IT), data center environments
  • Familiarity with scripting and automation
  • Professional security certifications: Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), SANS
  • Post-secondary degree in Engineering, or Computer Science, or related disciplines

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





Security & Automation

We’re looking for talented sales professionals, solution designers, security technicians and customer support specialists with proven experience in commercial security and automation to join our team.

We are honoured to be recognized

Team TELUS at a glance

Days volunteered in our communities

Billion contributed to charitable and community organizations since 2000

Million customer connections


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.