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Senior Business Analyst - Change Management, Supply Operations


Scarborough, ON, CA Vancouver, British Columbia, CA Calgary, AB, CA Edmonton, AB, CA Toronto, ON, CA

Req ID:  21792
Jobs by Category:  People & Culture, Finance and Corporate Affairs
Job Function:  Finance
Status:  Full Time
Schedule:  Regular


Join our team

Our customers and our team deserve the best.  That’s why we pour our passion and effort into creating innovative, leading-edge supply chain solutions.  We’ll keep pushing ourselves to do more for our customers so they will have the best experiences in the world – now and in the future. We’ll keep investing in our team so that our people grow with us.


TELUS Supply Operations purchases, manages and distributes all materials and services for our company from infrastructure to consumer mobile through over 1,000 points of presence and direct to our customers. We are transforming how we deliver service to our customers to create a lasting advantage for our customers.


Your new team leads the inventory planning, supply and management for TELUS’ consumer businesses including wireless mobile products and in home TV, Internet and Security services.


Here’s the impact you’ll make and what we’ll accomplish together

TELUS continues to invest in the growth of our Security and Automation business nationally for residential and business customers. Working to provide the best experience and value to our customers we continue to improve all aspects of the Procure to Pay and Service process.


This role within Supply Operations owns the demand planning function for our Security and Automation business. Your success will come from working closely with our team and engaging stakeholders across the business. How we do things is just as important as what we do.


Here's how


  • Work with TELUS’s Security & Automations teams on System enhancement
  • Work with TELUS’ Supply teams on Process improvements
  • Work with various teams to Automate Purchasing and Inventory functions
  • Support the evolving product portfolio from a supply chain and inventory management perspective
  • Use your reporting and analytical skills to provide insights which will drive supply chain and financial planning decision making processes
  • Proactively engage stakeholders to understand business strategies and objectives
  • Drive and deliver transformation 
  • Be a direct point of contact for the team and will own and grow the business 



You're the missing piece of the puzzle


  • Excellent reporting and analytical skills. Able to provide insights from data and communicate these effectively to all stakeholders.
  • 5+ years experience in senior supply chain planning roles or supply-chain related roles.
  • Demonstrated achievements in identifying and implementing business process improvements.
  • Confident in engaging a broad set of stakeholders and collaborating with all levels of the leadership team
  • Proven influencing and communication skills
  • Project/Change management experience
  • Bachelor’s degree, majoring in Operations management, Supply Chain Management or similar




  • MBA
  • Supply Chain certification such as APICS, CSCP or CPSM
  • Hands on experience with supply chain systems such as SAP or AS400
  • SAP WM & MM experience 
  • Modern BI platform experience (e.g. DOMO or Tableau) 
  • Training and Development/Coaching experience


A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





People & Culture, Finance and Corporate Affairs

Across People & Culture, Finance and Corporate Affairs, we are the diverse and talented team responsible for making sure TELUS is managed as a world-leading organization. ​

We are honoured to be recognized

2021 engagement score

Team members worldwide

# of years voted One of Canada’s Best Corporate Citizens


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.