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Senior Business Analyst


Scarborough, ON, CA Barrie, ON, CA Calgary, AB, CA Edmonton, AB, CA Vancouver, British Columbia, CA

Req ID:  29794
Jobs by Category:  Operations
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular



Join our team!


The Strategic Planning team within CE is a high-performing team of Strategy Managers and Business Analysts responsible for consistent delivery of KPIs and Financial / Capacity management. We are looking for a passionate and talented individual to join a highly skilled, dynamic team. The successful candidate will apply their extensive experience in the area of Strategic Planning, analysis and problem solving to drive Program delivery in the Strategic Planning team.


Here’s the impact you’ll make and what we’ll accomplish together!


As a Senior Business Analyst you will construct robust models to forecast short and long-term Capacity Plan & KPI outlook which will be used to prepare the Wireless Customer Experience Budget and provide updates for the Strat Check and monthly Triage activities.


You will collaborate with various stakeholders from Finance, Planning, Marketing, Advanced Analytics, Process Improvement, onshore and offshore operations, Training, and project teams to drive process efficiencies and develop actionable insights focused on improving business performance.





You're the missing piece of the puzzle


  • You have a strong background in Economics, Forecasting and Statistics
  • An exceptional communicator, you simplify complex information, are able to tell the story and support your recommendations with data, you bring forward ideas and make recommendations that help evolve the customers experience
  • You have a persuasive presentation style, with polished communication skills who is capable of listening and interpreting stakeholder feedback to understand business processes and identify business issues/objectives
  • Excellent problem-solving skills, with the ability to distill complex and/or ambiguous problems into clear, actionable plans
  • Recognized for your ability to operate and adapt in a demanding, dynamic environment, multiple tasks, competing priorities, working with numerous partners and tight deadlines
  • Working knowledge or experience using statistical analysis techniques – i.e. variance, regression/correlation, and sensitivity analyses
  • Self-motivation to continually improve models and processes to deliver best in class Capacity Planning methodologies and effectiveness
  • Expert knowledge of MS Office programs and applications (Excel, Access, Powerpoint) Working experience using Google Workspace (G Suite)
  • Knowledge of Workforce Management methodologies and Key Performance Indicators (KPI) University degree and/or 3-5 years’ equivalent combination of experience and education




  • Telecommunications and call center knowledge considered an asset University degree in Economics considered an asset #LI-





A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.






We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

Days volunteered in our communities.

Team members that work at home or are mobile.

Million customers that TELUS is serving across Canada.


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.