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Senior Design Specialist - SMS, MMS, Voicemail

Location: 

Scarborough, ON, CA, M1H 3J3 Montréal, QC, CA Toronto, ON, CA Edmonton, AB, CA Burnaby, BC, CA Calgary, AB, CA Ottawa, ON, CA Vancouver, BC, CA

Req ID:  54000
Jobs by Category:  Technology Solutions
Job Function:  Technology
Status:  Full Time
Schedule:  Regular

Description

 

Join our team and what we’ll accomplish together

 

Our Mobile Edge and Messaging team is dedicated to keeping TELUS's critical communication services running reliably across the country. We manage three key technical verticals—Mobile Edge - security & media optimization, and messaging—each playing a vital role in network performance and customer experience.

 

We're seeking a Senior Design Specialist to join the Messaging vertical, where you'll ensure end-to-end service reliability for SMS, MMS, voicemail, and anti-spam services that millions of Canadians depend on every single day. In this role, you'll balance three key responsibilities: contributing to the modernization of our infrastructure through containerization and virtualization migration, responding to critical incidents and troubleshooting complex platform issues, and building automation and monitoring solutions to prevent problems before they impact customers. You'll gain deep expertise across multiple messaging platforms and vendors through hands-on testing, implementation, and lab work on new features and services. Working closely with your team and external vendors, you'll develop the independent platform knowledge to handle sophisticated technical challenges while maintaining the reliability of our critical telecom infrastructure. We also encourage learning new technologies and changing roles within our team to keep things interesting.

 

Here’s how

 

  • Provide development and operational support and lifecycle management for SMS, MMS and Voicemail platforms
  • Participate in 24/7 on-call rotation
  • Perform work and configuration changes during overnight maintenance windows
  • Support critical investigations and incident response
  • Working with Internal Teams and/or Vendors to improve Service reliability
  • Contribute to and/or review project assessments, feasibility studies, project plans and provide information, advise and engineering assistance
  • Support response to customer concerns regarding quality, facilitating corrective action
  • Lead and/or support proof of concept in the lab on new upcoming services and technologies
  • Accountable for implementation of new feature/service configurations on Messaging and Voicemail platforms
  • Build/leverage automation pipelines to detect and self-heal / mitigate service related issues

Qualifications

 

 

What you bring

 

  • Bachelor's degree in Engineering (Electronics, IT, Software, or related field) or equivalent hands-on experience
  • 7+ years of professional experience in network operations, platform engineering, or telecommunications
  • 7+ years of hands-on experience with SMS, MMS, and voicemail platform/service management (with vendors such as Mavenir, Tecnotree, or Movius)
  • Strong understanding of messaging protocols and network routing (SMPP, SIP, Sigtran/SS7, Diameter, LDAP, IP)
  • Working knowledge of network infrastructure components (load balancers, firewalls such as Palo Alto, Juniper, F5)
  • Experience with network monitoring and logging tools (GCP, Splunk, Cacti, Netscout, Grafana, Wireshark)
  • Familiarity with virtualization and containerization technologies
  • Proven ability to troubleshoot complex technical issues and work effectively under pressure
  • Excellent written and verbal communication skills, with the ability to document solutions clearly
  • Demonstrated ability to work both independently and collaboratively within a team environment
  • Commitment to continuous learning and professional development in a fast-paced operational environment

 

Great-to-haves

 

  • Automation and scripting experience (Python, Bash, or similar)
  • Proficiency in command-line interfaces, scripting languages, and network administration
  • Experience with incident management and on-call rotations in critical service environments
  • Background in 5G or modern telecom architecture

 

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.
Salary Range:  $86,000-$136,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Job Type:  This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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