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Senior Business Analyst - Process Improvement


Scarborough, ON, CA Vancouver, British Columbia, CA Toronto, ON, CA

Req ID:  24822
Jobs by Category:  People & Culture, Finance and Corporate Affairs
Job Function:  Operations
Status:  Full Time
Schedule:  Regular

Make a difference! Deliver long-lasting highly effective process improvement projects



Join our team and what we'll accomplish together


Our customers and our team deserve the best.  That’s why we pour our passion and effort into creating innovative, leading-edge supply chain solutions.  We’ll keep pushing ourselves to do more for our customers so they will have the best experiences in the world – now and in the future. We’ll keep investing in our team so that our people grow with us.


TELUS Supply Operations purchases, manages and distributes all materials and services for our company from infrastructure to consumer mobile through over 1,000 points of presence and direct to our customers. We are transforming how we deliver service to our customers and creating a competitive advantage for our company. Your team is implementing the latest retail planning solution and we want to maximize the benefits from simplifying the processes and developing team skills.

You are a passionate and experienced business analyst who is able to identify a business issue, analyze root causes, identify creative solutions, gain stakeholder support, and implement changes with lasting effect and make a material improvement to bottom line business performance.

You can demonstrate a proven capability to engage key stakeholders and work across different business units leveraging the most appropriate collaboration tools to support virtual team working.

You will partner with senior leaders and stakeholders to drive key strategic and transformational initiatives to ensure TELUS consistently outperforms our competition.



Here's how


  • Analyze our end to end process and system performance and provide recommendations on how to improve our customer experience and reliability to outpace the competition
  • Successfully identify, develop and implement process and system simplicity & efficiency initiatives
  • Collaborate with internal and external stakeholders to drive improvements that deliver optimal business outcomes
  • Provide robust program/project management discipline including performance tracking, risk assessment and benefits delivery
  • Actively listen and engage in personal and professional development for one’s self and peers, embracing TELUS values and supporting our diverse and inclusive culture  

You're the missing piece of the puzzle


  • Recognized for implementing cross-functional program plans and leading change initiatives
  • 5+ years progressive experience in Supply Chain, Process improvement and/or Project/Program Management, preferably within the telecommunications and/or the Consumer Retail industries
  • Confident in engaging a broad set of stakeholders and collaborating with all levels of the leadership team
  • Being able to give a structure to complex topics/ discussions, keep the teams organized and arrive at collaborative decisions in a timely manner
  • Acknowledged for strong business acumen, analytical and problem-solving skills
  • A strong story teller with the knowledge and skill to effectively use presentations and compelling business cases to influence others to take action
  • Familiarity with enterprise systems like SAP/ retail planning tools like Blue Yonder (formerly JDA)
  • Bachelor’s degree (in a related discipline)   




  • MBA
  • Lean Six Sigma certification or equivalent designation
  • Supply Chain certification such as APICS, CSCP or CPSM
  • PMP
  • RPA (robotic process automation) knowledge/experience

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





People & Culture, Finance and Corporate Affairs

Across People & Culture, Finance and Corporate Affairs, we are the diverse and talented team responsible for making sure TELUS is managed as a world-leading organization. ​

We are honoured to be recognized

2021 engagement score

Team members worldwide

# of years voted One of Canada’s Best Corporate Citizens


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.