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Technology Architect


Scarborough, ON, CA Calgary, AB, CA Regina, SK, CA Vancouver, British Columbia, CA Winnipeg, MB, CA Toronto, ON, CA Victoria, British Columbia, CA

Req ID:  25145
Jobs by Category:  Technology Solutions
Job Function:  Technology
Status:  Full Time
Schedule:  Regular



Join our team


The Technology Evolution Team is responsible for the architecture, development and faster introduction of new technology & services across Voice, Wireline and Wireless DevOps domains with reliable architecture to provide high quality data for e2e service monitoring that provides internal TELUS teams to make use of automation and evolved troubleshooting.


These systems include network element management systems, end-to-end monitoring, infrastructure and service provisioning, alarm collection and other operational support systems.


Technology Evolution Team is looking for a dynamic individual to join in a Technology Architect capacity and help drive our strategy to provide reliable, flexible architecture to enable internal TELUS teams to promote revenue, meet our customers’ specific requirements and therefore grow client business within TELUS all while keeping pace with new, changing and emerging technologies.


Here’s the impact you’ll make and what we’ll accomplish together


Work towards delivering platforms which support the management of our wireless and wireline domains, develop solution blueprints and application architecture specifications for implementation of vendor OSS products and custom build, define solutions and systems roadmaps, evaluate and recommend vendor products and proposals, provide leadership to design, implementation and operations teams, perform impact analysis on incoming service and support requests all while working closely with project managers, vendors and internal clients, you will own the project cycle as a subject matter expert and provide business cases to fund projects related to new or existing systems. You will be relied upon to provide architecture documents, obtain approvals from architecture review boards and other leadership teams and high level project plans, budget management and key milestones all with the aid of and while collaborating with project managers. 


Here's how


  • You have a proven track record and ability to translate business requirements, network strategies and architecture into reliable, scalable solutions
  • You are known for your ability to liaise with external and internal stakeholders, including customers, keeping focused on the end goal of building efficient, working systems
  • You are respected for your ability to see the big and long-term picture, thinking strategically, when it comes to fixing technical issues, avoiding band aid solutions and focusing on long-term strategic solution
  • You collaborate with business analysts and network and enterprise architects to ensure consistent, achievable solutions that are aligned to strategic imperatives
  • You specify reusable technical architecture components to reduce development and support costs
  • You perform data design and management activities for development work
  • You are sought out for your knowledge and deep understanding of Wireline and/or Wireless technologies and protocols (DSL, GPON, XGSPON, 5G, 5G Cloud, LTE, WiFi,, etc)
  • You have good knowledge of Open Source Cloud Computing Infrastructure OpenStack, Red Hat OpenShift and Public Cloud
  • You are the go-to person when it comes to understanding project governance and change management




What you bring


  • You have 4+ years of hands-on work experience in a relevant field.
  • You hold a university degree or equivalent in Computer Science, Electrical Engineering or related field
  • You bring strong business acumen with experience in business cases and ease modelling
  • You bring an understanding of systems and OSs (e.g Linux), and networks in general, conversant with protocols and DSAs such as XML, WebServices, SOA, ESB’s, SNMP v2c and v3, UDP, TCP etc
  • You have understanding of networking (DNS, LDAP, RSA SecurID, ATM, VOIP, IP, MPLS, SONET, DWDM ), Firewalls, DNS, Syslog, SNMP, IPv4/IPv6 and Routing Protocols  
  • You have demonstrated leadership skills, being able to work directly with management teams and formulate strategic plans
  • You can easily explain complex and layered technical matters to non-technical crowds in a way that resonates with them
  • You have strong analytical skills that results in sound decisions
  • You have knowledge of TMF standards or ITIL 
  • You have extensive experience within operational support systems and business operations, especially in one or more of the following: Service Assurance, Service Management/Network monitoring, Configuration Management, Performance Management, Capacity Management, Network Provisioning and Activation, Service Fulfillment and Mediation 




  • PMP or Agile certification or designation
  • TMForum certification
  • Past experience in Telecom industry 


A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly. 

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here. 

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Million active users logging into My TELUS per month (consumer mobility).


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.