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Technology Specialist (On-site)

Location: 

Scarborough, ON, CA, M1H 3J3 Mississauga, ON, CA

Req ID:  43422
Jobs by Category:  Technology Solutions
Job Function:  Technology
Status:  Full Time
Schedule:  Regular

 

Create awesome experiences for our customers.


Our team and what we’ll accomplish together

 

Join a highly engaged transformational team that is taking advantage of our innovative technology to create better outcomes and ensure the best experience for our customers. We provide support to nearly 300 TELUS and Koodo retail locations across Canada, setting the standard for excellence in the telecommunications industry.

 

Our high-performing TELUS Retail Support team is seeking a technical expert to join our ranks. We're committed to leveraging state-of-the-art technology to create seamless, efficient, and memorable interactions for every customer who walks through our doors.

 

If you're passionate about technology, customer satisfaction, and being part of a team that consistently exceeds expectations, we want to hear from you. Join us in shaping the future of retail telecommunications support and be a driving force behind TELUS's commitment to putting customers first.

 

What you’ll do

 

  • Identify, respond to, and resolve both client problems and requests, ensuring a high level of system availability and client satisfaction
  • Configure end-user hardware, manage inventory, and arrange shipping
  • Participate in team collaboration to build new processes and improve existing ones to save time, lower costs, and remove roadblocks
  • Become a support SME for technologies that enable TELUS' retail presence
  • Provide after-hours troubleshooting or testing of systems when required

 

 

What you bring

 

  • Proficient in MS Windows 10  SCCM client and tools, and Active Directory (3+ years experience)
  • Hand-on experience with MS Windows 11 (1+ years)
  • Experienced with networking concepts and possess a solid knowledge of Cisco iOS
  • Familiarity with Google Cloud Platform technologies and Google Workspace tools.
  • Recognized for your exceptional customer service skills.
  • Advanced troubleshooting, problem-solving, and analytical abilities 
  • Valued for your ability to work independently with minimal supervision and effectively as part of a team.
  • Excellent multitasking and prioritization skills, with the ability to perform under pressure
  • Able to adapt quickly to new technologies

 

Great-to-haves

 

  • Bilingual (English/French)
  • Previous experience supporting a retail environment
  • Cisco certification
     

 
Salary Range:  $63,000-$95,000
Performance Bonus or Sales Incentive Plan:  12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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