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Developer Analyst II - Internal Support, FOCUS by TELUS


Sherbrooke, Quebec, CA Montreal, Quebec, CA Quebec City, Quebec, CA Trois-Rivieres, Quebec, CA

Req ID:  702
Jobs by Category:  Technology Solutions
Job Function:  Technology
Status:  Full Time
Schedule:  Regular



Join our team

FOCUS, a TELUS company, is a leader in Canada’s fleet and fuel management industry. Located in the heart of Sherbrooke, a stone’s throw from the Lac-des-Nations, FOCUS is a dynamic team with a strong sense of belonging and an abundance of ideas. We’re looking for people who are passionate about technology, experts in their fields, and focused on providing exceptional customer service.

FOCUS by TELUS is a fleet management software system that enables cities and businesses to reduce their environmental footprint by better managing human and material resources.



The impact you’ll make and what we’ll accomplish together

You will be part of a high-powered team focused on entrepreneurship, a team that designs vertical solutions to accelerate the adoption of telematics in order to improve productivity, security and compliance while also reducing costs and environmental impacts. 

We are looking for a rare gem who is passionate about and motivated by their field and can help us drive FOCUS by TELUS to new heights. In this role, you will be part of the internal support team responsible for helping to resolve technical incidents generated by other teams within the company. You will have opportunities to contribute in concrete ways to improving our fleet management solution and tools. You will propose and implement solutions to problems that have a direct impact on the team, our partners and our customers.



  • Track numerous incidents generated simultaneously by other departments
  • Analyze new incidents and assess their severity and impact on all our customers
  • Respond to incidents that can be resolved quickly
  • Delegate incidents that require too much time or too specialized knowledge
  • Inform the department manager of incidents that require their attention
  • Participate in daily meetings with the customer support and technical service teams
  • Participate in internal testing of new functionalities
  • Proactively search for defects in products
  • Develop internal tools to automate the most frequent support tasks




Required skills

  • Ability to work independently, highly organized, a driven approach, passion for what you do, creativity and innovation
  • Strong analytical problem-solving skills
  • Good communication skills in French and English (spoken and written)
  • Team player attitude and ability to collaborate and communicate effectively
  • Proven ability to prioritize tasks


Required experience

  • Good software development skills (3 years experience)
  • Good knowledge of SQL, or even better MySQL, and its specific features
  • Proficiency in the JavaScript/TypeScript programming language
  • College attestation or diploma (AEC/DEC) in computer science or undergraduate degree in computer science



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly. 

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here. 

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Million active users logging into My TELUS per month (consumer mobility).


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.