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Technical Services Dispatcher

Location: 

Sherbrooke, Quebec, CA

Req ID:  25147
Jobs by Category:  Technicians
Job Function:  Technicians
Status:  Full Time
Schedule:  Regular

Description


Join our team 

 

FOCUS, a TELUS company, is a leader in Canada’s fleet and fuel management industry. In business for 50 years, located in the heart of Sherbrooke and 2 minutes from Lac des Nations, it is composed of a dynamic team full of ideas and sharing a strong sense of belonging. We’re looking for people who are passionate about technology, experts in their fields, and focused on providing exceptional customer service. 

 

FOCUS by TELUS is a fleet management software that enables cities and businesses to reduce their environmental footprint by better managing human and material resources.

 

Here’s the impact you’ll make and what we’ll accomplish together

 

FOCUS is expanding its team and is looking for a technical services dispatcher. As a Technical Services Dispatcher, you will have the opportunity to be responsible for resolving technical requests from our customers.

 

Responsibilities 

 

  • Be responsible for the resolution of customer technical queries
  • Schedule repairs, installations and deliveries with customers, according to performance goals
  • Manage technician and subcontractor schedules with associated resources
  • Validate units and features with technicians
  • Validate subcontractor work orders and invoices
  • Manage the return of substituted or returned equipment or accessories
  • Manage technician material resources
  • Validate with customers the quality and timelines of work performed by technicians and subcontractors
  • Perform database updates

 

 

 

Qualifications


What you bring

 

  • Excellent command of English and French (oral and written)
  • Experience in technical services coordination
  • Computer literacy
  • Sense of initiative and resourcefulness
  • Good communication skills with clients (diplomacy and firmness)
  • Positive and committed attitude
     

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

Technicians

Our team is all about making a connection with our customers and within our communities.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

3,300 +
Field service and support team members

1.5 to 4
Months of intensive training for new technicians and an award-winning certification program for career progression

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.