Learning Specialist I

Description

Inspire learning. Empower people. Drive performance.

Join our team and what we'll accomplish together

We are looking for a passionate and skilled learning professional who believes that great training transforms people — and that transformed people transform organizations. Joining our SAM Learning & Development team at TELUS means becoming part of a group that is deeply committed to enabling team members to grow, adapt, and thrive in a fast-evolving environment.

Our team designs and delivers learning experiences that span in-class, virtual, e-learning, and blended formats — meeting learners where they are and preparing them for where they need to go. We are a collaborative, curious, and purpose-driven group that takes pride in making learning meaningful, measurable, and memorable.

 
The ideal candidate is a facilitator at heart — someone who brings energy and empathy to every learning interaction, adapts effortlessly to different audiences and formats, and takes genuine ownership of their delivery outcomes. You understand that great learning isn't just about delivering content; it's about creating the conditions for real behaviour change and lasting job competence. You work independently, follow through reliably, and bring a calm, professional presence to even the most challenging training environments.
 

How we’ll support you
 

You'll be part of a collaborative team that invests in your success. You'll have a dedicated mentor, regular feedback from your manager, clear escalation paths for challenges, and access to the tools and resources you need to deliver great training.

We believe in developing our learning specialists — your growth matters to us.

What you’ll do
 

• Deliver meaningful, high-quality training events and learning solutions across multiple formats — including in-class, virtual facilitation, e-learning, or blended approaches — creating an inclusive and motivating environment for every learner.
• Keep training materials fresh, accurate, and aligned with evolving business needs, market changes, and organizational priorities — proactively flagging gaps and improvement opportunities to program leads.
• Maintain meaningful communication with senior agents and managers, and thereby situate the learning process in its real context.
• Provide feedback on learning content and design based on your facilitation experience, supporting the design team in refining materials and ensuring the content resonates with diverse learner groups.
• Track and manage learner performance throughout training, identifying comprehension gaps and escalating performance concerns to team managers or stakeholders to support smooth job readiness transitions.
• Apply standard evaluation and measurement frameworks to assess knowledge adoption and training effectiveness — using learner data and assessment results to adjust delivery and report outcomes.
• Maintain accurate, timely documentation of session outcomes, learner progress, and training records to ensure transparency and continuity.
• Provide in-session support and coaching to learners, adapting your facilitation approach to different learning styles.
• Take full ownership of your delivery outcomes — from session preparation through post-training follow-up — bringing reliability, professionalism, and pride to every program you run.

Qualifications

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

What you bring

• Minimum 1 year of hands-on learning delivery experience, with a demonstrated track record of facilitating effective training across diverse audiences and formats.
• Exceptional communication skills — you are a compelling presenter, a clear and concise writer, and a confident verbal communicator who adapts your style to every room you're in.
• Strong facilitation skills that create engaging and meaningful learning moments and support learner comprehension.
• Solid planning and organizational skills — you manage your own workload, prepare thoroughly, and deliver consistently without needing close oversight.
• A genuine ownership mindset — you follow through on your delivery commitments and take responsibility for your session outcomes.
• Assessment and evaluation capabilities — you know how to measure whether learning competence is acquired and you use that information to adjust your delivery and report results clearly.
• Interpersonal competence — you connect effectively with learners of all backgrounds, roles, and learning styles, adapting your approach with ease and empathy.
• Resilience and change agility — you thrive in dynamic, fast-paced environments, pivot gracefully when content or priorities shift, and bring calm professionalism to challenging situations.
• Self-motivation and autonomy — you are a self-starter who manages your sessions and workload independently, stays energized across multiple programs, and continuously seeks to improve.
• Values aligned with trust, teamwork, integrity, and accountability — you lead by example in the classroom and bring positive, authentic energy to every interaction.

Short Description

Great-to-haves

• Post-secondary diploma, certification, or university degree in Education, Adult Learning, Human Resources, or a related field — or equivalent experience.
• Familiarity with e-learning platforms and virtual facilitation tools is helpful.
• Experience working in a large, complex organization with diverse learner populations across multiple business units.
• Comfort working with Learning Management Systems (LMS) and virtual facilitation platforms (e.g., Zoom, MS Teams, Cornerstone).
• Professional certification in learning and development (e.g., CTDP, CTP, or equivalent) is a plus.