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Business Customer Sales & Service Representative


St Laurent, Quebec, CA

Req ID:  24218
Jobs by Category:  Contact Centre
Job Function:  Customer Care
Status:  Full Time
Schedule:  Regular



You're part of a future friendly national team, one that embraces change and initiates opportunity, has a passion for growth, believes in spirited teamwork and has the courage to innovate. Our success is based as much on your dedication and hard work as it is on the innovative internet, voice, data and wireless products and solutions we offer.


Thinking of taking your career at TELUS in a different direction? Then apply online today. This just might be the right move for you.


Do you share our passion for:


  • Advocating for our customers’ needs and creating a personalized experience
  • Being an exceptional written and oral communicator – active listening, transparency and clarity in delivery of information
  • Getting things done by leveraging each other’s unique talents
  • Proactively adapting to meet the changing needs of our customers


Customer Sales and Service Representatives handle inquiries, troubleshoot and resolve client concerns in the following main areas: Activation, Account Information, the Network and Handsets. In an inbound call center environment, our Client Care Representatives support our clients that are currently using "postpaid" PCS handset: ensuring all customer inquiries and service expectations are exceeded in terms of responsiveness, completeness, accuracy and customer satisfaction.


All team members are currently deployed at home due to the COVID-19 pandemic and there is possibility to take advantage of our At-Home program in the future. Internet connection is required with the current remote at-home set-up.


Our call center hours of operation are currently: Monday to Friday 8:00 am- 8:00pm



  • Provides timely resolution of customer inquiries as the point of contact for TELUS Mobility clients including activation, service, billing, and equipment inquiries
  • Asks probing questions in order to troubleshoot technical service issues determining root causes of problems and finding appropriate resolutions
  • Proactively explores and anticipates clients' future needs with an ability to recommend and educate the client on value-add services and products
  • Introduces and promotes the use of self-serve options relevant to clients' needs
  • Accurately obtains, documents and confirms client personal information
  • Builds relevant professional relationships with internal stakeholders





Scheduling Requirements:


  • Must be available to attend an initial eight weeks full-time training program
  • Must be available to work up to 37.5 hours per week in a variety of shifts to meet the changing needs of our business (may not be suitable for students)
  • Hours of operations are always subject to change


Required Skills & Abilities:


  • A related post-secondary education or equivalent experience
  • Experience and/or knowledge of a customer service environment
  • Excellent customer service and problem-solving skills
  • Bilingual (English/French) both oral and written, mandatory for locations in Québec
  • A positive, friendly attitude with the willingness and ability to sell
  • An understanding of the sales process
  • Ability to learn and share information with others
  • Ability to work independently with a minimum of supervision in a fast-paced environment, while effectively managing multiple tasks




  • 1 to 2 years of previous experience in an office environment using business tools preferred
  • Working knowledge of the Mobile Phones, Internet, Internet technologies, and technological/industry trends, as well as personal computers, e-mail and operating systems, and high-speed Internet connectivity
  • Familiarity with trouble reporting systems
  • An aptitude for recognizing and creating sales leads
  • Experience in a Windows environment
  • Experience in any sales or customer service role (e.g. retail, call centre, restaurant (waiter/waitress/bartender)


The career you've been waiting for is here! If you have a passion for growth, believe in spirited teamwork and have the courage to innovate, then it's time you join our team.



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





Contact Centre

Do you live, breathe, and sleep customer care? We do – every single one of us. We understand what a great customer experience is.

We are honoured to be recognized

1.98 million
High-speed Internet subscribers

1.16 million
TELUS TV customers

15.5 million
Residential and wireless subscribers


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.