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Bilingual Monitoring Station Specialist - NewFoundland

Location: 

St. John's, Newfoundland, CA Labrador City, Newfoundland, CA Corner Brook, Newfoundland, CA

Req ID:  29736
Jobs by Category:  Contact Centre
Job Function:  Customer Service
Status:  Full Time
Schedule:  Regular

Description

 

Work from home as a Monitoring Station Agent

 

Join our team

 

Safety matters to our customers, so it matters to us! By using our technology and services, we are making businesses and homes safer and more convenient for our customers. We are bringing the power of technology to life and we’re always pioneering innovative equipment and services to keep our customers safe. We are passionate about ensuring we put our customers first and keeping thousands of residential and commercial customers safe and secure.

 

Do YOU share OUR real passion for:

 

  • Advocating for our customers’ needs and creating a personalized experience?
  • Genuinely displaying humanity in every customer interaction?
  • Keeping your community safe and taking charge in emergencies?

 

Here’s the impact you’ll make and what we’ll accomplish together:

 

As a Monitoring Station Specialist with our team, you will monitor all types of alarm events for customers and respond with the appropriate action. Together, we will keep our customers safe by responding to various alarm signals such as burglary, fire, panic, or medical alarms. You will communicate with customers, security guards and/or emergency response teams to dispatch the appropriate assistance. You'll play a critical and meaningful role in keeping our customers protected and secure.

 

What’s in it for you?

 

Our Monitoring Station operates 7 days a week and offers a variety of shifts to suit your lifestyle! We offer flexible work schedules such as 7 days on / 7 days off or 4 days on / 3 off, with various start times, including evenings and weekends. Shift premiums are available for evening and weekend hours and our work schedules are consistent without rotation.

 

At TELUS, we understand that a big part of our success comes from the people we hire, which is why we honour our employees with an excellent compensation package, including benefits and a starting salary of $ 21.00 per hour, plus a performance-based annual bonus.

 

You can also take advantage of our virtual campus setting complete with paid training programs, state-of-the-art equipment, e-Lofts, cyber cafes and career development planning that will help you gain the tools needed to help you shift your career into high gear in various exciting roles, including quality coaching, floor support, front-line management, training and Information Technology (IT) support. Also, to ensure your success in your new role, you will be provided with 2-3 weeks of full-time paid training for which you must be available to attend.

 

Qualifications

 

You’re the missing piece of the puzzle with your:

 

  • Bilingual (French/English) or Unilingual French 
  • High School Diploma and/or equivalent
  • Knowledge of the Microsoft Office suite
  • Excellent communication skills and ability to understand the caller’s needs to respond appropriately with actions and/or words
  • Maintain composure, patience and professionalism in challenging situations
  • Ability to adapt your communication style to de-escalate or defuse emotionally charged situations
  • Demonstrated ability to remain open-minded and willing to change opinions based on new information
  • Demonstrated personal accountability to your team and company by respecting the needs and expectations set forth by the schedule
  • Ability to maintain a high level of performance under the pressure of time constraints and a fast-paced, changing environment
  • Talent to analyze unique situations, utilize problem-solving skills, and provide timely conflict resolution
  • Good judgment, capacity to take initiative and make quick decisions
  • Positive and energetic personality

 

Great-to-have:

 

  • Experience in a monitoring station environment 
  • Experience in a call center environment

 

 

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

 

 

 

 

Contact Centre

Do you live, breathe, and sleep customer care? We do – every single one of us. We understand what a great customer experience is.

We are honoured to be recognized

1.98 million
High-speed Internet subscribers

1.16 million
TELUS TV customers

15.5 million
Residential and wireless subscribers

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.