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Network Specialist I

Location: 

Stettler, AB, CA, T0C 2L1

Req ID:  54585
Jobs by Category:  Technology Solutions
Job Function:  Network & Engineering
Status:  Full Time
Schedule:  Regular

Description

 

Job Summary

 

The Network Analyst I is responsible for configuring, deploying, and maintaining TELUS Business Products and Services equipment. This role supports the delivery of enterprise-grade networking solutions to TELUS Business customers, ensuring systems are properly configured, tested, and optimized for performance and reliability.

 

Key Responsibilities

 

Equipment Configuration & Deployment

 

  • Configure network equipment including gateways, switches, firewalls, and related hardware according to technical specifications and customer requirements
  • Set up and initialize TELUS Business Services equipment for new customer installations, upgrades and repairs
  • Perform initial provisioning and baseline configurations on network devices
  • Document all configuration changes and maintain accurate records

 

Technical Support & Troubleshooting

 

  • Diagnose and resolve equipment configuration issues and connectivity problems
  • Provide second-level technical support to field teams and customers
  • Validate equipment functionality through testing and quality assurance protocols
  • Participate in network optimization and performance tuning activities

 

Maintenance & Operations

 

  • Monitor network equipment health and performance metrics
  • Perform routine maintenance tasks and firmware updates
  • Conduct equipment audits and inventory management
  • Ensure compliance with TELUS security and operational standards

 

Collaboration & Communication

 

  • Work with network engineering teams to implement design specifications
  • Communicate technical status and issues to internal teams and stakeholders
  • Participate in knowledge transfer and documentation efforts
  • Contribute to continuous process improvement initiatives

Qualifications

 

Required Qualifications

 

  • High school diploma or equivalent; post-secondary education in Information Technology or related field is preferred
  • 1-2 years of experience in network administration, systems support, or related technical role
  • Working knowledge of TCP/IP networking fundamentals
  • Experience configuring and troubleshooting network equipment (routers, switches, firewalls)
  • Familiarity with configuration management and network protocols
  • Strong troubleshooting and problem-solving skills
  • Ability to read and follow technical documentation and schematics
  • Valid driver's license and reliable transportation (may be required for on-site visits)

 

Preferred Qualifications

 

  • CompTIA Network+ certification or equivalent
  • Experience with TELUS products and services
  • Knowledge of BGP, OSPF, or other routing protocols
  • Familiarity with network monitoring tools and SNMP
  • Experience with Linux/Unix command-line operations
  • Vendor certifications (Cisco CCNA, Juniper JNCIA, or similar)
  • Customer service experience in a technical support environment

 

Key Competencies

 

  • Technical Expertise: Strong understanding of networking concepts and hands-on equipment configuration skills
  • Attention to Detail: Precision in documenting configurations and following procedures
  • Problem-Solving: Systematic approach to diagnosing and resolving technical issues
  • Communication: Ability to explain technical concepts clearly to both technical and non-technical audiences
  • Reliability: Dependable and responsible approach to equipment and customer systems
  • Continuous Learning: Willingness to stay current with evolving technologies and TELUS products
  • Teamwork: Ability to collaborate effectively with cross-functional teams
  • Time Management: Ability to prioritize tasks and meet deadlines

 

Work Environment & Physical Requirements

 

  • Comfortable working in an office environment and at customer sites
  • Ability to lift and move networking equipment (up to 50 lbs)
  • Ability to climb ladders and work in elevated positions for equipment installation
  • Willingness to travel to customer locations as needed
  • Valid security clearance or ability to obtain one

 
Salary Range:  $57,000-$105,000
Performance Bonus or Sales Incentive Plan:  10%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Job Type:  This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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