Counsellor (Contract)


Thompson, MB, CA

Req ID:  31072
Jobs by Category:  Health
Job Function:  Clinical / Medical
Status:  Full Time
Schedule:  Temporary



Here's the impact you’ll make and what we’ll accomplish together


The counsellor provides assessment, short-term, solution-focused counselling, referrals, case management services and record keeping for all cases, following TELUS Health Care Centre requirements and meeting the organization’s contractual obligations to its customer organizations.


Here’s how


Counselling (75%)


  • Contacts clients within required period and according to assigned level of risk
  • Contacts clients and reviews the counselling process
  • Assess clients and jointly sets goals and established a strategy on how to meet the goals
  • Provides short-term counselling to clients to facilitate their attainment of goals
  • Refers clients to community resources or other external resources as part of the established plan and acts as a case manager
  • Facilitates client contact with external resources, liaises and advocates on client’s behalf
  • Provides information in writing and verbally on clients’ behalf and with client consent
  • Monitors open cases and provides follow-up of client’ progress and satisfaction with services
  • Ensures availability for emergency appointments and may take clients to emergency care
  • Provides counselling, support and consultation to customer organizations around assisted referrals
  • Attend monthly Critical Incident Stress Management Team Meetings and provide Mental Health direction/component for the team


Resource & Professional Development Education (10%)


  • Researches and keeps current on referral sources in the community and shares information with colleagues
  • Keeps current on literature, articles, legislative and regulatory changes relevant to client issues and the counselling process
  • Prepares presentations on clinical topics for meetings/newsletters
  • Attends clinical and case meetings as required


Administrative/Procedural (15%)


  • Consults with Regional Clinical manager and colleagues regarding EFAP cases and related issues
  • Responds to all referrals within five business days and confirms all referrals with referring agency (CAC)
  • Follows case booking procedures to ensure confidentiality
  • Complies to procedures to ensure client is informed about privacy and confidentiality
  • Ensures timely case closures and documentation
  • Record and forward all billable cases as required


You're the missing piece of the puzzle




  • Successful completion of a Master’s Degree in Counselling, Psychology, or Social Work


Experience and Professional Requirements:


  • 5 years of direct clinical experience in behaviour analysis
  • EFAP industry experience
  • Knowledge of workplace issues
  • Ability to clinically manage high-risk crises, including clients who are a threat to self or others
  • Ability to work with individuals, couples, and families
  • Substance abuse assessment and counselling experience
  • Professional Association Membership or registration with a Mental Health association 
  • Possess Liability Insurance
  • Must possess Basic and Advanced training in Critical incident Stress Management
  • The successful candidate must provide an acceptable Vulnerable Sector Screening
  • Maintain the highest standards of privacy, confidentiality and data security to protect the personal information of all TELUS Health Care Centre clients




  • Excellent verbal and written communication skills
  • Excellent time-management and organizational skills
  • Superior interpersonal skills, strong leadership skills and presentation skills
  • Proficiency with PC software products
  • Comfortable working in a fast-paced environment
  • Able to handle a wide variety of projects
  • Dedicated and flexible team player with a high energy level and solid organizational skills




A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.






We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

Physicians using TELUS Health electronic medical records

Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.