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Account Manager, Commercial - TELUS Business Solutions (Toronto)


Toronto, ON, CA

Req ID:  32343
Jobs by Category:  Sales and Marketing
Job Function:  Sales & Professional Services
Status:  Full Time
Schedule:  Regular



Join us in providing TELUS Business Solutions to medium and large-sized organizations.


At TELUS, we’re looking for accomplished sales professionals who are obsessed with exceeding customer expectations and surpassing revenue/sales targets. As part of the TELUS Business Solutions Sales team, you'll represent the TELUS brand, values & promise.


Are you passionately curious about customers’ businesses? We are! We want to help owners and executives stay focused on their key priorities and partner with them on all-important journeys together.


This is a challenging, consultative role, with equal parts of autonomy and collaboration. Sales Professionals at TELUS own customer relationships and account strategies. This role is focused primarily on acquisition in the Mid Market businesses with 100-1000 employees. You will build trust with your customers and champion TELUS inside of customer organizations and advocate for the customer inside of TELUS. As an Account Manager, you will collaborate with an interdependent account team of specialty sales and technical pre-sales and draw in executive leaders as required. You’ll leverage the broad capabilities of TELUS – from connectivity and network backbone, to managed services, security solutions, unified communication, Internet of Things (IoT) and mobility – utilizing the support of TELUS subject matter experts in the internal environment and Partners.


We'll provide the coaches, strategy, training, resources, support and a fantastic culture where you will thrive and grow. We also have a ton of fun and celebrate individual and collective team success.


Here’s how you will be successful:


  • Provide consultative sales strategies to a dedicated territory of accounts 
  • Grow/maintain revenue and develop new business opportunities in existing corporate customers
  • Prepare professional proposals targeted to the key decision makers (usually senior managers or C-Suite) that clearly communicate TELUS’ first in-class solutions and value proposition to the customers' business problem
  • Negotiate contracts, initiating orders and pursuing new business with grit, energy, and determination 
  • Provide feedback to marketing and sales regarding potential challenges in our business, opportunities, and competitive insights
  • Effectively create, manage and close a funnel of opportunities and sales operations utilizing the power of SalesForce




Here are some considerations when you are pursuing this role:


You are likely in a similar role, today, with 5 or so years’ of experience in a face-to-face sales environment, applying formal sales methodologies. You have knowledge of the wireline and wireless marketplace, or experience in similar complex solution environments. You are an experienced forecaster, linking account plans to both customer and TELUS strategic drivers. You have knowledge of or experience with most of the items below:


  • Business and technical acumen - demonstrated ability to identify and articulate financially sound TELUS solutions to customer's business problems through understanding the technologies, products, services and resources
  • Strong sensitivity to customer needs and situations, analytical ability in discerning priority and non-priority issues, making decisions from a number of alternatives based on fact, and capable of using persuasiveness in negotiating mutually satisfactory resolutions
  • Proven ability to create corporate relationships between TELUS and our customers that are characterized by mutual trust and respect for the TELUS value proposition
  • Must possess a valid driver's license and be willing to travel as required


Here’s what we believe:


  • We are ONE team – team selling is the norm and we celebrate each other's wins
  • We challenge the status quo – and when others think we’re great, we strive to be excellent
  • We live up to our commitments – to our customers, ourselves, our friends, families and team
  • We strive to make a real difference in the communities where we work and live
  • Our success is all about how we do things – how we think, solve problems, deliver, communicate, and more



A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.





Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognized

$14.7 billion
TELUS’s annual revenue

$4.8 billion
The brand value that TELUS brings

Consecutive years our annual dividend payment has increased


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.