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Account Manager - Independent Channel


Toronto, ON, CA

Req ID:  24981
Jobs by Category:  Sales and Marketing
Job Function:  Marketing
Status:  Full Time
Schedule:  Regular

Make strategic decisions that will craft the future of retail!


Join our team


The National Retail account management team is a small team with a big scope - we help impact customer purchase choices at 1,000+ retail locations nationally. We manage a large scope of responsibility, from strategic planning, relationship management, and tactical execution to new business development. We have a finger on the pulse of TELUS' most ambitious business unit and operate in one of the fastest changing industries. Our goal is to drive mutually beneficial outcomes with our partners and stakeholders that support our priorities, outperform our competitors and do it all while having some fun along the way!


Here’s the impact you’ll make and what we’ll accomplish together


You are an ambitious, passionate individual who enjoys collaborating with others and thrives in a fast paced environment. You are a strategic thinker who is equally as comfortable diving into performance analysis as you are at negotiating performance incentive targets. In this role, you will be responsible to lead all aspects of the relationship with our partners and will be looked upon to identify, develop, and work on best-in-class programs that ensure TELUS’ objectives are exceeded. The possibilities are endless when it comes to working with our retail partners and developing long-term sustainable growth.


Here's how


  • Build and execute on a strategic plan to grow all brands and business lines
  • Identify and drive new channel opportunities, whether that be product line, programs and promotions, within your banner in support of National Retail’s and Mobility Solutions’ priorities
  • Lead discussions on partner compensation programs and promotional activities and negotiate terms for the best business and customer outcomes
  • Develop and maintain strong, mutually beneficial relationships with retailer contacts and internal stakeholders
  • Collaborate with the field, go-to-market, pricing and base management teams to execute on account strategies and achieve targets
  • Monitor pricing, programmatic and promotional activities and make recommendations to position TELUS’ brands accordingly
  • Contribute to support activities including sales and cost forecasting, tracking, and budget management
  • Conduct regular partner account business reviews and product presentations
  • Manage towards achieving or exceeding channel sales targets
  • Organize and participate in key channel partner events



You're the missing piece of the puzzle


  • 3+ years of account management, sales, marketing or equivalent experience in telecommunications/technology/packaged goods industry, with a consistent track record of high performance
  • Degree in Business or a related discipline
  • Exceptional written and verbal communication skills, coupled with strong interpersonal and social skills
  • Ability to analyze and interpret data to influence decisions
  • Proven ability to balance priorities and excellent time management skills
  • Track record of building and executing on strategic plans and roadmaps
  • Ability and confidence needed to effectively negotiate
  • Capability to work in an environment characterized by constant change and tight deadlines
  • Excellent collaboration skills with both internal and external partners
  • Above average knowledge of Office and Google Suite




  • Knowledge and understanding of the Canadian wireless industry and retail environments
  • Experience with third party retailers is an asset
  • Experience in successfully negotiating complex business agreements and arrangements
  • Evidence of continued growth through education, skills training, and professional development



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognized

$14.7 billion
TELUS’s annual revenue

$4.8 billion
The brand value that TELUS brings

Consecutive years our annual dividend payment has increased


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.