Account Manager


Toronto, ON, CA

Req ID:  34338
Jobs by Category: 
Job Function: 
Status:  Full Time
Schedule:  Regular



Join our team


As a member of the TELUS Partner Solutions business unit responsible for bringing a world of possibilities to our customers and the best of TELUS to the connected world, you will be accountable for the development and closure of new strategic sales opportunity in bringing TELUS’ worldwide global connectivity capabilities to innovative existing and new players, developing and driving accounts engagement strategy, expanding executive relationships and building new business arrangements with potential customers inside and outside Canada.



  • Manage a large base of existing customers that represent the smaller, niche players in Partner Solutions
  • Prospect for new customers 
  • Drive Partner Solutions strategic objective of business expansion in Canada and in the U.S. and channel external ideas into business plans and solutions implementation
  • Initiate, develop & maintain relationship with key decision-makers with existing and prospective customers
  • Uncover business opportunities for TELUS with Canadian and U.S. based industry players in telecommunications, Over The Top, UCaas, SIP and related advanced communications 
  • Close sales arrangement for profitable growth
  • Develop engagement strategy and positioning of TELUS solutions, oversee the preparation of deal plans & collaborate with internal stakeholders
  • Negotiate and drive contractual closure
  • Analyze customer needs, drive opportunities for increasing revenue through a thorough understanding of customer business and market opportunities
  • Provide accurate, relevant and timely management information on funnel activities for the effective alignment of plans and business forecasts
  • Members and structures findings/recommendations for a senior audience
  • Embrace TELUS Premier Sales Organization practices for success




You're the missing piece of the puzzle


  • Knowledge of telecommunications and IT industry dynamics
  • Understanding of global telecommunication wholesale market
  • Telecommunication industry regulatory environment trends
  • Financial acumen
  • Focused on “WE” and not “I”, driven by team and company success

Required Skills & Abilities:


  • Proven record of identifying business opportunities, promptly assessing risks and potential, drive the development of a strong mutually beneficial business arrangements
  • Exceptional representation and negotiations skills
  • High energy level and demonstrated drive to succeed in solutions selling, grow in untapped markets segments
  • Demonstrated ability to develop strategic account plans and executive level relationships in focussed areas
  • Experienced verbal and written communicator internally and externally
  • Strong organizational skills, including the ability to plan, coordinate and bring to closure a significant number of initiatives simultaneously
  • Team collaborator; ability to express business requirements to internal groups in defining custom solutions and driving a plan to success
  • Work effectively independently and virtually across time zones while leveraging functional team members and structure findings/recommendations for a senior audience
  • Ability to thrive in a dynamic, ever-changing environment - comfortable with managing ambiguity
  • Abreast of leading industry trends, assess market potential and competition
  • Mastery of English language; bilingual or multilingual is an asset
  • Advanced knowledge of standard business software (Google, MS Office)

Required Professional Designation/Certification:


  • Business or technical undergraduate degree


Required Experience:


  • 3+ years’ related telecommunications sales experience and client relationship position
  • Consistent high performance against sales targets for complex solution selling arena
  • Proven record of B2B solution selling and managing executive level relationships



A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.





With TELUS, you're part of something bigger. Using our technology for good, we help make our world a better place by making healthcare more accessible, creating a safer food supply, giving back to our communities and connecting Canadians in need to what matters most.

We are honoured to be recognized

Team TELUS at a glance

Days volunteered in our communities

Billion contributed to charitable and community organizations since 2000

Million customer connections


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.