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Account Manager- SMB


Toronto, ON, CA Montreal, Quebec, CA Markham, ON, CA Oakville, ON, CA Peterborough, ON, CA Hamilton, ON, CA Vaughan, ON, CA Ottawa, ON, CA Niagara Falls, ON, CA Milton, ON, CA Mississauga, ON, CA

Req ID:  21372
Jobs by Category:  Sales and Marketing
Job Function:  Sales & Professional Services
Status:  Full Time
Schedule:  Regular

Create and foster long term relationships with businesses


TELUS Small Medium Business (SMB) is the fastest and largest growing business segment in the industry. We’re taking the next big step in our journey to become the digital-first technology provider of choice for customers. We make it secure, simple, and worry-free.

As an Account Manager, you are an ambassador of our brand and client experience. You will have the most 1-1 interaction with SMB clients. You are a sales expert who will acquire new businesses and build long term partnerships, serving private sector companies with 30-100 employees. Sales is your art; you are creative, resilient, and obsessed with exceeding customer expectations and surpassing sales goals. 

What you will love about this opportunity: 

A chance to grow your network inside and outside the organization 
Be part of a team that genuinely values client relationships and is passionate about finding solutions for our clients. 
An opportunity to develop your capabilities into a Sales Manager, Mid-Market Specialist, or Technology Expert. The opportunities for career progression are endless. 
Bring your true self to this role and our diverse team that values feedback, celebrates team success and has fun. 
Work alongside the best sales professionals, coaches and mentors in the industry 
Competitive pay, benefits, and perks with uncapped earning potential, and generous company contributions to TELUS Shares and pension plan. 

Here’s what we’ll accomplish together


Our success is all about how we think, solve problems, deliver and communicate with our customers. We deliver advanced customer demos and configuration of technical SMB products. We find creative ways to solve even the most complex business challenges. We are committed to providing differentiated solutions and experiences that set us apart from our competitors. We are absolute experts with technology; Wireless, Internet, Security, WIFI, Business Connect, TV, and Fleet services. 

Here’s how

  • Grow the SMB business by selling all SMB products to referrals provided by our Account Specialist team, execute outbound campaigns focused on specialized products for businesses with 30 – 100 employees
  • Identifies and sells against up and cross sell opportunities, based on customer’s evolving strategies, needs, and outbound campaign objectives
  • Leads and manages the sales process including developing the sale, negotiating contract terms and closing the deal 
  • Builds a robust sales pipeline while developing a comprehensive strategy for long-term success
  • Identify opportunities at any pipeline stage that requires a seamless transition to our a Mid-Market sales team 
  • Develop a comprehensive strategy to obtain customer intelligence, involving own contact networks
  • Creates a strong presence in the SMB industry via LinkedIn and other digital platforms and within our communities.  
  • Provides insights and customer feedback to improve marketing campaigns and programs 
  • Deliver best in class customer experiences, build strong relationships, and influence decision makers
  • Present creative and unique solutions to C-level executives
  • Keep up-to-date on relevant competitive offerings, negotiate and confidently overcome objections
  • Achieve monthly activation and revenue targets

You’re the missing piece of the puzzle


  • Post-secondary sales or business education and/or equivalent sales experience, minimum 3 years in an Account Manager role or similar. 
  • An accomplished sales professional with a proven track record of achieving goals
  • Holds an existing book of business within SMB 
  • Ability to demo and configure specialized products, experience in telecom considered an asset 
  • A proven track record managing a sales funnel, and understand and implement activities that drive pipeline and outcomes
  • Executive level communication skills and strong ability to influence decision makers and stakeholders with experience fostering relationships with c-level executives
  • Advanced technology knowledge and business acumen
  • Strong presence with the SMB community and on digital platforms
  • Experience and confidence with virtual sales, specifically utilizing live meeting tools. 
  • Enhanced negotiation and problem solving skills, known to be a creative thinker. Able to handle objections, and identifying and addressing true objections
  • Passionate about creating best-in-class customer experiences and a proven track record of cultivating and fostering relationships
  • Experience with CRM tools (, considered an asset) 
  • PC skills, including MS Word, Excel, PowerPoint, Outlook, Google

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognized

$14.7 billion
TELUS’s annual revenue

$4.8 billion
The brand value that TELUS brings

Consecutive years our annual dividend payment has increased


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.