Account Manager | Small Medium Business (Hybrid)

Description

Take the next step in your sales career

TELUS Small Medium Business (SMB) is the fastest and largest growing business segment in the industry. We’re taking the next big step in our journey to become the digital-first technology provider of choice for customers. We make it secure, simple, and worry-free.

As an Account Manager, you are a sales professional, someone who will acquire new businesses and build long term partnerships, serving SMB companies with 30-100 employees. You are an entrepreneur at heart, creative, resilient, and obsessed with exceeding customer expectations and surpassing sales goals.

What you will love about this opportunity:

• Continue your sales career with the largest and fastest growing team.
• We provide the best coaches, strategy, training, resources, support and inspiration. We also have a ton of fun and celebrate individual and collective team success.
• Make a true difference in the lives and success of business owners. The impact you will make in this space is significant.
• Continue to sharpen your sales skills and achieve your career goals. An opportunity to develop your capabilities into a Sales Manager, Mid-Market Specialist, or Technology Expert. The opportunities for career progression are endless.
• Competitive pay, benefits, and perks with uncapped earning potential, and generous company contributions to TELUS Shares and pension plan.

Here’s what we’ll accomplish together

Our success is all about how we do things- how we think, solve problems, deliver and communicate with our customers. We deliver enhanced customer demos and configuration of specialized SMB products. Our commitment to providing differentiated solutions and experiences set us apart from our competitors. In addition to our core products and services, our Account

Managers are experts in:

• Mobile Phones + Connected Devices (Tablets + Smart Watches)
• Unified Communications (Business Connect)
• Fully Managed (Managed IT Services)
• Fleet Telematics (Fleet Complete + Geotab + Raven)
• Complex Solutions (Managed Business Internet, On Premise Physical Security)

Here’s how:

• Grow the SMB business by selling all SMB TELUS products via outbound acquisition, cross-sell and retention campaigns to new or existing TELUS SMB customers (30 - 100 employees)
• Execute a cohesive sales motion, including generating opportunities via cold calling + conducting customer discovery + demos and closing funnel
• Lead customer discovery, develops customer proposals, and negotiates and closes the deal in a manner that sets the foundation for a long-term partnership
• Leverage internal Subject Matter Experts within TELUS to help close more complex sales
• Build a robust sales pipeline while developing a comprehensive strategy for long-term success
• Provides insights and customer feedback to improve marketing campaigns and programs
• Deliver best in class customer experiences, build strong relationships, and influence decision makers
• Quickly discovers customer needs, and effectively communicates the TELUS product value proposition
• Present creative and unique solutions to c-level executives
• Keep up-to-date on relevant competitive offerings, negotiate and confidently overcome objections
• Achieve monthly activation and revenue targets
• Identify cross sell opportunities, based on customer’s evolving strategies, needs, and outbound campaign objectives.

Qualifications

Qualifications

You’re the missing piece of the puzzle

• Post-secondary sales or business education and/or equivalent sales experience,
• Minimum 2+ years in an Account Management role (Farming + Hunting)
• Minimum 2+ years outbound sales experience (BDR)
• An accomplished sales professional that is obsessed with achieving sales goals.
• A proven track record managing a sales funnel, and understand and implement activities that drive pipeline and outcomes
• C-level communication skills and strong ability to influence decision makers and stakeholders
• Advanced technology knowledge and business acumen
• Experience and confidence with virtual sales, specifically utilizing live meeting tools.
• Enhanced negotiation and problem solving skills, known to be a creative thinker. Able to handle objections, and identifying and addressing true objections
• Passionate about creating best-in-class customer experiences and a proven track record of cultivating and fostering relationships