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Account Manager | Small Medium Business

Location: 

Toronto, ON, CA Ottawa, ON, CA

Req ID:  53802
Jobs by Category:  Sales and Marketing
Job Function:  Sales & Professional Services
Status:  Full Time
Schedule:  Regular

Description

 

 

Create and Grow Long-Term Client Relationships

 

TELUS Small and Medium Business (SMB) is one of our fastest-growing divisions, and we're seeking an Account Manager to serve businesses with 30-100 employees. In this hunter-focused role, you'll be the face of TELUS, building meaningful partnerships and architecting tailored technology solutions across our complete portfolio—mobility, internet, VoIP, and security.

 

You'll combine sales strategy and execution to drive revenue through multi-product solutions while exceeding client expectations and sales targets. If you're a consultative technology advisor who thrives on solving business challenges and building long-term relationships with business owners and C-level executives, this role is for you.

 

What you will love about this role:

 

  • Uncapped earning potential with competitive base salary and commission structure
    • Realistic Earnings Expectations:
      • Full OTE: $95,000 (based on 100% quota)
      • Base Salary: $51,000 - $60,000 (based on experience)
  • Comprehensive benefits package including health, dental, and vision coverage
  • Company-matched stock and retirement savings plans
  • Clear career progression path to Senior Account Manager and beyond
  • Technology allowances and professional development budget
  • Structured 90-day ramp program with dedicated coaching
  • Best-in-class sales stack including Salesforce and LinkedIn Sales Navigator
  • Weekly 1:1s and monthly skill workshops to support your growth
  • Inclusive, high-performance culture that celebrates wins and learns from losses

 

How you will succeed:

 

  • Drive new business acquisition (60% focus) through cold outbound prospecting and lead
    qualification
  • Identify and execute cross-sell opportunities (25% focus) across the TELUS product suite
  • Maintain robust pipeline management (15% focus) with 3x coverage against quota
  • Deliver exceptional customer onboarding and build C-level relationships
  • Follow TELUS Solution Selling framework: Discover → Diagnose → Design → Deliver
  • Participate in weekly pipeline reviews and forecast management
  • Generate customer referrals and case studies to fuel pipeline growth
  • Maintain accurate CRM data and activity tracking
  • Meet monthly revenue targets across multiple product categories such as mobility, internet, VoIP
    and security

Qualifications

 

 

What you will bring:

 

  • 3+ years of B2B sales experience, preferably in telecom, SaaS, or technology sectors
  • Proven track record of meeting/exceeding quotas (top 25% performer preferred)
  • Experience selling to SMB decision-makers (Owners, CEOs, IT Directors)
  • Proficiency with Salesforce CRM and Microsoft Office Suite
  • Experience with sales engagement platforms and virtual presentations
  • High-level of urgency and strong consultative selling and negotiation skills
  • Business acumen and understanding of SMB technology needs
  • Executive presence and ability to influence C-level stakeholders
  • Resilience and persistence through challenging sales cycles
  • Post-secondary education in Business, Marketing, or related field (preferred)
  • Telecom industry experience and existing SMB network (preferred)

 

Work Style: [Hybrid/Office]

 

At TELUS, we're committed to driving innovation in telecommunications and delivering exceptional customer experiences. Join our dynamic team and help Canadian businesses thrive through technology.

 

 
Salary Range:  $51,000-$60,000
Performance Bonus or Sales Incentive Plan: 

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Job Type:  This is for future opportunities

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognized

$14.7 billion
TELUS’s annual revenue

$4.8 billion
The brand value that TELUS brings

13
Consecutive years our annual dividend payment has increased

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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