Account Manager-TELUS Health Pharmacy Solutions


Toronto, ON, CA Calgary, AB, CA Edmonton, AB, CA

Req ID:  36062
Jobs by Category:  Health
Job Function:  Sales & Professional Services
Status:  Full Time
Schedule:  Regular

Join our Team 

The Account Manager is accountable for developing, executing and nurturing the strategic sales strategy for a set of Pharmacy accounts. The successful applicant will be someone who has a natural ability to form and grow relationships, is hyper organized in a sales and business development environment, and has a proven history of over-exceeding sales targets.      
Here's How 


  • Own the client relationship (including networking, conferences) and strategic business planning
  • Negotiate and manage contractual agreements in accordance with TELUS' policy and procedures
  • Provide accurate and timely forecast, funnel hygiene, target/objective updates to deliver on all territory plans and team annual targets
  • Engage the client to fully understand their business to effectively create account plans, opportunity plans, executive call plans, etc. 
  • Engage the necessary resources from within the extended team and external stakeholder community to fully support the needs of the business
  • Over achieve annual sales targets

Knowledge, Skills & Abilities

  • Professionalism & Relationships: Effective understanding of Pharmacy and healthcare industry is an asset; strong business acumen of Canada’s Pharmacy Industry is a necessity. Working knowledge of healthcare trends at a business level, the competitive healthcare landscape, market and economy. You are someone who thrives in relationship-based roles, and are not simply an “Account Executive” to your clients, but a trusted and valued extension of their team.  
  • Pharmacy: Knowledge of all core pharmacy products and business offerings. Able to confidently communicate TELUS Pharmacy value proposition and commitment to Pharmacists and Clients. 
  • Strategy and Planning: You are a leader who has launched many products/services for former clients, and are a positive collaborator with a multitude of internal stakeholders.  You have experience using in previous sales positions to build a strong, healthy funnel that embodies quality, quantity, velocity and balance in its opportunities.  Ensures appropriate balance of prospecting, qualification and closing activity documented via 300% funnel coverage at all times and 100%+ forecasting accuracy, including adherence to Premier Sales Organization (PSO) sales methodology. 
  • Integrity: When you set a goal – you accomplish it, and do so with tact. You’re the type of team player who not only wants to over-achieve your own goals, but help your team mates as well.  When you set your mind to something, you get it done – and if the unexpected were to arise (such as a global pandemic), you have the unique aptitude to carve a new path: nothing will get in your way.
  • Purposeful Execution: Effectively negotiates contract commitments internally and externally using influence and persuasion techniques to increase sales revenue, achieve better margins and achieve improved, more trusted customer relationships. You have seen through the contract signing process from end-to-end many times with large enterprise clients. 
  • Engaging the Client: Genuine and authentic client advocate, who takes accountability and manages customer expectations. Experience leading annual/quarterly/monthly reviews with key clients to review measures of success, while finding additional opportunities to partner. 

Relevant Experience:


  • Proven expertise using the Kroll pharmacy applications
  • Experience working in a pharmacy environment
  • Experience working with other pharmacy solutions or tools 
  • 5+ years of Pharmacy Sales Experience
  • 7+ years of equivalent experience 
  • Post-secondary education 

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Midpoint Base Salary: 
Performance Bonus or Sales Incentive Plan: 

Actual total compensation can be above or below the listed pay, based on knowledge, skills, location, performance and experience. Depending on the position, the pay type is either hourly or salaried. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.






We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

Physicians using TELUS Health electronic medical records

Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.