Account Specialist - Small Medium Business


Toronto, ON, CA

Req ID:  37565
Jobs by Category:  Sales and Marketing
Job Function:  Sales & Professional Services
Status:  Full Time
Schedule:  Regular



Kick-start your sales career with TELUS


Do you have a natural talent for building relationships? Are you looking to hone your negotiating abilities? Do you want to level up your critical thinking and communication skills? Do you share our passion for delivering best-in-class client experience and finding innovative and creative solutions for business owners? If so, this is the role to kick-start your sales career.


TELUS Small Medium Business (SMB) is the fastest-growing and largest business segment in the industry. We’re taking the next big step in our journey to become the digital-first technology provider of choice for customers. We’re helping small and medium business owners see how secure, simple, and worry-free technology can be.


As an Account Specialist, you are a self-starter – you are someone who will acquire new business by serving private-sector companies. You are creative, resilient, and passionate about learning and about exceeding sales goals. You find real solutions for customers from our core Business products (Mobility, Fibre Internet, Business Security Services, Fleet Services, and Web Solutions) so that they can stay focused on growing their business.


What you will love about this role:


  • Competitive pay with uncapped commission potential and generous company contributions to TELUS Shares
  • Comprehensive benefits that start from day one of employment and a health spending account
  • Opportunity to build a strong sales foundation
  • Potential to develop into advanced sales roles or even sales leadership roles within SMB or across TELUS
  • Supportive high-velocity environment where everyone has a shared passion for winning
  • Experience of selling various verticals within small business
  • Active support of your personal development with leading-edge training and development tools
  • Managers who genuinely care about your growth within the organization
  • Colleagues and mentors who are among some of the best sales leaders in the industry
  • In-office presence required, promoting a dynamic blend of collaboration and flexibility


How you will succeed:


  • Acquiring new small business accounts via outbound sales campaigns
  • Making 40+ calls per day to outbound sales prospects in addition to self-prospecting activities to generate opportunities and build a robust pipeline
  • Managing a full sales cycle, from qualifying leads to closing new clients
  • Adopting various technology systems to drive efficiency and deliver greater customer outcomes
  • Delivering best-in-class customer experiences, building strong relationships, and influencing decision-makers
  • Actively listening to customers, completing needs analyses, and quickly identifying and recommending solutions to fit their current needs and future plans




What you will bring:


  • Positive mindset and high energy level
  • Ability to establish customer rapport and build relationships on the go
  • Entrepreneurial approach paired with a laser-focused pursuit of success
  • Eagerness for learning and career growth
  • Discipline around time management, setting priorities, and accomplishing goals
  • Adaptability to change in a high-performing and fast-paced environment
  • Confident interpersonal, communication, collaboration, and virtual presentation skills



Salary Range: 
Performance Bonus or Sales Incentive Plan: 

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.





Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognized

$14.7 billion
TELUS’s annual revenue

$4.8 billion
The brand value that TELUS brings

Consecutive years our annual dividend payment has increased


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.