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Bilingual Care Coordinators (Full-Time, Days) - TELUS Health Virtual Care


Toronto, ON, CA Vancouver, British Columbia, CA Calgary, AB, CA Montreal, Quebec, CA Edmonton, AB, CA

Req ID:  31350
Jobs by Category:  Health
Job Function:  Customer Service
Status:  Full Time
Schedule:  Regular



Be a part of a transformational journey with innovative talent and leading edge technologies?

Who we are


TELUS Health Virtual Care is the leading Canadian virtual care platform; we are reimagining how healthcare can look differently – benefiting both patients and providers. TELUS Health Virtual Care connects more than 3 million Canadians across the country to our team of kind and knowledgeable primary care providers; through our user-friendly app, our team of Registered Nurses, Registered Practical Nurses, Nurse Practitioners, and Physicians can help patients get the medications they need, obtain referrals to specialists and lab requisitions, and have their health questions answered - 24/7, across the country, in French and English. 


At the core of our mission is a passion to improve the health experience for patients and providers, leading to better health outcomes for everyone. We wake up every day with a single, simple question: “How can we help more people?”. This question has united us more than ever during the COVID-19 pandemic, as we all rallied around this worthy cause. 


TELUS Health Virtual Care aims to put virtual care in the hands of every Canadian. We help employees stay healthy and keep them performing at their best. During the current crisis, we are saving patients from entering high-risk environments and keeping them safe at home whenever possible. 


Like the clinical service we deliver, our team culture values kindness, compassion, collaboration, and critical thinking. We’re a tight-knit, supportive team that is connected by our common mission to do good in the world and make a positive, impactful difference in Canadian healthcare


Here’s the impact you’ll make and what we’ll accomplish together


As a Care Coordinator, you will be a part of the team which works in tandem with our clinical team to complete administrative tasks and follow-ups to provide comprehensive patient care. 


What You Will Do:


  • Billing for appointments
  • Ensuring important issues and concerns are communicated appropriately and are properly addressed within an appropriate period of time
  • Filing and retrieving patient records
  • Protects patient rights by maintaining confidentiality of personal and financial information
  • Effectively and efficiently facilitate relationship with the clinical team
  • Provides feedback, suggestions and participates in continuous process improvement
  • Ensure protection of patient data accessed as part of job responsibilities
  • Manage incoming documents in the EMR
  • Notifying patients of incoming labs, diagnostics, referrals
  • Coordinating care for patients which may include booking follow up appointments, providing results, and assisting with other administrative requests
  • Coordination of Rx clarification between clinical team and pharmacy
  • Manager incoming calls and voicemails
  • Conduct proactive care follow ups with patients
  • Manage outgoing referrals and ensure timely care for patients
  • Monitoring internal systems for incoming requests from the clinical team and respond as required




What You Bring:


  • Strong communications skills in the English and French languages
  • High comfort level with IT systems mandatory (Windows and Mac OS)
  • Previous experience working with an Electronic Medical Record system or similar mandatory (please indicate which EMRs you are familiar with)
  • Typing speed of 65+ wpm
  • Previous MOA training or medical office work experience mandatory (new graduates welcome to apply)
  • Experience with medical terminology
  • Strong organizational and time management skills
  • Being solution-oriented with a “lead with yes” mindset

This is a full-time position 37.5 hours per week


A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.






We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

Physicians using TELUS Health electronic medical records

Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.