Bilingual Case Manager (Wellbeing Assessment Screener)

Create awesome experiences for our customers.

Who is TELUS Health?

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.
 
Simply put, our team members across the country are united by their commitment to continuously innovating to make healthcare more accessible and deliver improved health experiences for everyone.

Our team and what we’ll accomplish together

Our Wellbeing Assessment team is dedicated to fostering a healthier, more supportive environment for individuals by providing virtual mental health assessments and personalized recommendations to help people feel their best. Our team consists of experienced psychometrists and mental health screeners who are committed to understanding and addressing the unique needs of each person we serve. The team is led by a clinical psychologist who provides mentorship, guidance, and quality oversight.

What you’ll do

As a Bilingual Wellbeing Assessment Screener, you will provide personalized and exceptional service through the following activities:

• Conduct interviews: interview professionals and executives to assess their mental wellbeing and coping strategies
• Document insights: Write detailed notes from interviews, capturing key points, such as strengths, areas of concern, recommendations to improve wellbeing.
• Integrate Data: Combine questionnaire data with interview findings to provide a comprehensive wellbeing assessment
• Complete reports: Create summary reports with tailed recommendations based on integrated data
• Collaborate: Work with colleagues to enhance screening processes and stay updated on mental health developments.

Your goal is to empower clients with personalized strategies to improve their mental health and wellbeing

What you bring

• Experience in psychology, social work, or a related mental health field - Bachelor or Master's level education
• Previous experience working directly with clients, preferably in a mental health or wellbeing setting.
• Ability to conduct thorough and empathetic interviews to assess mental wellbeing.
• Proficiency in analyzing questionnaire data and integrating it with interview findings.
• Strong writing skills to document interviews and compile comprehensive summary reports.
• Bilingual verbal and writing skills: excellent English and French verbal and written communication skills to interact effectively with clients and colleagues.
• Ability to handle sensitive information with the utmost confidentiality and professionalism.
• Excellent time management skills to handle multiple clients and tasks efficiently.

Great-to-haves

• Familiarity with using standardized assessment tools and analyzing mental health data.
• Experience compiling detailed reports and care plans based on client assessments.​ ​ ​ ​ ​ ​ ​ ​

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Advanced knowledge of English is required, because you will, most of the time, interact in English with external parties (clients, suppliers, candidates, external partners, etc.), interact in English with internal parties (colleagues, internal partners, stakeholders, etc.), as part of this position's main responsibilities, given its national scope.

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