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Bilingual Technical Customer Service Agent (Provider Management Group)

Location: 

Toronto, ON, CA Vancouver, British Columbia, CA Fredericton, New Brunswick, CA Calgary, AB, CA Montreal, Quebec, CA

Req ID:  27546
Jobs by Category:  Health
Job Function:  Customer Service
Status:  Full Time
Schedule:  Regular

Description

 

Creating awesome experiences for our customers

 

TELUS Health has an exciting Canada-wide work from home opportunity for experienced customer service agents with Pharmacy and/or Health Benefits knowledge to join our Customer Experience team!

 

The TELUS Health Team is an Information Technology (IT) leader in Canada that focuses on the health sector. It develops and manages solutions that automate transactions and the secure exchange of information to increase the process efficiency and quality of service of its customers.

 

Our team and what we’ll accomplish together

 

As a Bilingual Technical Customer Service Agent I on our Provider Management Group team, you will have the ability to use your industry expertise to process registrations for providers while maintaining multiple provider databases. You will provide support via incoming calls/emails and help analyze, troubleshoot, and resolve issues. As an expert in your field you must be available to work rotating shifts to support our clients.

 

If you thrive in a fast-paced environment, are comfortable with technology, and love to work in a collaborative environment, then read on as this job is for you!

 

What you'll do

 

  • Data Entry: registering extended health providers in the TELUS Provider Registry
  • Conducting regular maintenance of existing data
  • Resolving issues reported by end users of our products through varied customer intake modalities to include but not limited to (phone, email, chat)
  • Communicating with the stakeholders, i.e. insurers, provincial governing bodies
  • Handling and overseeing projects to successful completion for both internal and external clients
  • Remaining agile & flexible to support customer support requirements across other TELUS Health product segments based on demand
  • Supporting new TELUS Health initiatives
  • Flexibility to work from home (remote)

 

Qualifications

 

What you bring

 

 

  • Bilingualism in French and English is a requirement
  • 1 or more years of experience in customer service or a service-oriented industry
  • Inbound/outbound contact center experience with exposure to metrics and key customer performance indicators considered an asset
  • Intermediate to advanced skills in using Microsoft (MS) Office, including Excel, Word, Outlook, PowerPoint
  • Able to apply critical thinking skills to resolve issues
  • Ability to work independently
  • Strong team collaboration skills
  • Agile & flexible to support varied customer needs
  • Demonstrated customer’s first focus
  • Ability to work within an environment with multiple deadlines
  • Ability to effectively communicate, written and verbal, with internal and external customers
  • Flexibility to work rotating 8 hour shifts in a 7 am to 12 am environment

 

A bit about us

 

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you’re helping us make the future friendly. We’re committed to diversity and equitable access to employment opportunities based on ability —your unique contributions and talents will be valued and respected here.

 

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

 

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada. 

 

#INDTH  #LI-Remote

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

 

 

 

 

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

6,300
Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.