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Senior Business Systems Analyst- TELUS Health


Toronto, ON, CA Montreal, Quebec, CA Ottawa, ON, CA Vancouver, British Columbia, CA

Req ID:  1502
Jobs by Category:  Health
Job Function:  Health Solutions
Status:  Full Time
Schedule:  Regular



Be a part of a transformational journey with innovative talent and leading edge technologies.


Join our team!


Are you interested in helping to solve one of the largest challenges of our generation? Do you get excited about limitless opportunities and the ever growing power of technology innovation?


We believe that technology can have an important impact on transforming healthcare for all Canadians. It can improve health outcomes by connecting doctors and other health practitioners with their patients. It can also harness information to make prevention and wellness more accessible to everyone.


As part of the TELUS Health Exchange Product team in TELUS Health, we are focused on connecting our TELUS assets to the larger Canadian health ecosystem.  Join our team and help us shape the future of how Canadians engage with healthcare. Lead our teams and partners through some of the biggest and disruptive projects in the industry.



Here’s the impact you’ll make and what we’ll accomplish together

The Telus Health Exchange (THX) is a technology platform that allows for the connection of both TELUS and 3rd Party systems to deliver a wide array of new tools to Canadian healthcare. 


The THX team is a growing and dynamic team of doers and problem solvers responsible for product management and partnerships.  We working cross-functionally with TELUS teams and externally with our partners and customers to bring multiple health e-services to Canadians.


The Senior Business Analyst will work with the THX Product and Development teams to design core THX interfaces for our e-services products and our internal and external partners. The successful candidate will support the Product Manager to expand our integration capabilities


Here's how


  • Intake new product requests for integrations to the THX, following the intake process
  • Perform analysis on the requests, establishing high level designs and costing
  • Present the designed to the Functional Design Group for feedback and assessment
  • Perform analysis and assessments to identify operational trends, root cause product or operational issues, and provide recommendations for resolutions or improvements
  • Assist with or own project planning and execution for the implementation of new features across environments to the customers, customer change management, and/or operational readiness
  • Support other product launch activities such as developing and documenting operational processes, and project managing the operational readiness activities
  • Work with other team members to gather and communicate product requirements across teams
  • Collaborate with product and development teams to create and maintain user stories to guide development and testing
  • Initiate and/or lead process improvement initiatives for both product and operations projects 
  • Drive collaboration across to product, operations, technology, vendor and clinical teams




You're the missing piece of the puzzle


  • University Degree in the Health Sciences/Computer Science and/or 5 years of equivalent work experience in an analyst or project management role
  • A history of participating in integration projects - complex integration requirements, design and development
  • Knowledge of data mapping, end point design, designing API’s components for broad reuse
  • Strong presentation skills; ability to explain complex concepts in simple terms; ability to teach concepts or software use 
  • Exemplary leadership & ownership -  proven track record leading and delivering complex projects/activities as the accountable prime 
  • Solid project management skills and experience:  creation, management, and execution of a plan, facilitating a group, tracking risks and issues, communicating status at various levels
  • Strong analytical (quantitative and qualitative) capabilities and attention to detail/quality
  • Experience with data analysis, reporting, perhaps using Excel or Tableau
  • Demonstrated ability to interact with external client stakeholders
  • Strong documentation and writing skills to create customer facing material
  • Able to work cross functionally, and lead through influence
  • Self-starter, takes initiative, and can work independently to support quality and results with directional guidance
  • Focus on finding collaborative solutions rather than listing problems
  • Strong team player and with strong interest in taking on new challenges
  • Desire to work in a fast-moving and dynamic environment




  • API integration design experience
  • Canadian Healthcare technology industry experience 
  • Knowledge of the software development lifecycle
  • Knowledge of the product development lifecycle



A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you’re helping us make the future friendly. We’re committed to diversity and equitable access to employment opportunities based on ability —your unique contributions and talents will be valued and respected here. 

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.






We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

Physicians using TELUS Health electronic medical records

Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.