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Client Project Manager II - TELUS Business Solutions Program Management Office

Location: 

Toronto, ON, CA

Req ID:  29418
Jobs by Category:  Operations
Job Function:  Project/Program Management
Status:  Full Time
Schedule:  Regular

Description


Do you enjoy working in a diverse and inclusive environment where you can feel comfortable bringing your authentic self to work?


Are you a naturally curious person that believes learning is a continuous journey?


Do you prioritize your well-being and want your employer to do the same?


The TELUS Business Customer Experience (BCX) team knows that we are better together, so join us and together, let’s make the future friendly.


Our team and what we’ll accomplish together

 

Being a part of our National Solution Delivery (NSD) team means you will own a piece of ensuring our Commercial & Public Sector customer's services are fully functional from coast to coast. Our area spans many duties including liaising with sales, to order support and fulfillment as well as technical engineering, customer implementation and project management.

 

We are a highly efficient business services organization that delivers outstanding customer and team experiences.


Specifically, the TELUS Business Solutions Program Management Office (TBS PMO) team is passionate about providing best-in-class project management and support to TELUS Business Solutions largest customers. We’re not your traditional project management team. Highly motivated and driven, we strive to deliver industry-leading customer experiences. We focus on balancing TELUS’ operational constraints, contractual requirements, profitability, advocating for the customer and actively managing and enhancing program delivery.

Qualifications

 

What you bring:

 

  • Project Management Experience: A proven history of delivering quality multi-PLT/stream, large, complex programs
  • Strategic Mindset: Able to develop a strategic vision and correlating priorities to lead the team through delivery
  • People Leadership Skills: Ability to leverage the leader/coach model to drive a high-performance team culture
  • Financial Management Skills: Ability to capture and track project financials, reporting on status and measuring overall profitability
  • Operational Know-How: Operational best practices in service delivery, assurance and customer care
  • Compelling Communication Skills: Clear, concise and influential in all aspects of communication to various audiences
  • Decisive Nature: Ability to analyze data to make decisions and problem solve to align with the corporate strategic vision
  • Love of a Fast-Paced Environment: Comfortable leading in a continuously changing, dynamic environment
  • Thrive on Ambiguity: Provide clarity to successfully navigate and lead through areas of grey


Additional requirements:

 

  • PMP designation is an asset
  • 3-5 years project management experience of a cross functional project with multiple stakeholder groups
  • A disciplined approach to ensure strong project financial controls to manage revenue, margin, and capital spend aligned with the business case
  • Demonstrated knowledge of TELUS wireline and/or wireless products and supporting fulfillment processes
  • Thorough understanding of project management methodologies, principles and practices
  • Undergraduate degree in one of Computer Science, Software Engineering, Business, Engineering or Technical Discipline or equivalent education is an asset
  • Security clearance: Candidates must have, or meet, Provincial and Federal security clearance requirements
  • Ability to travel
  • Experience with public sector customers is desirable

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

 

 

 

 

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.