Apply now »

Client Service Manager I - Pharmacy Solutions

Location: 

Toronto, ON, CA

Req ID:  43481
Jobs by Category:  Health
Job Function:  Sales & Professional Services
Status:  Full Time
Schedule:  Regular

Description

 

Join our Team

 

Here’s the impact you’ll make and what we’ll accomplish together


A client service manager position is to support the development of our business relationships at the administrative level and the sales level with clients by positioning TELUS Health as a key component of the client’s business strategy. The responsibilities of the position as to respond to the customer request both for additional services or to support them in administrative requests. May also prospect new business and drive growth (through campaigns) in smaller accounts.

 

Here’s how
 

  • Supports the Account Manager by responding to customers requests
  • Supports the customer in their administrative request
  • Explains and recommends TELUS products and services to meet client needs
  • Prepares costing estimates, develops quotes, and delivers proposals on time for basic services and products with 100% accuracy
  • Up-sell and identify opportunities and pass leads to Account Managers/Executives
  • Initiates hand-off documents and contract administration
  • Provides sales support to TELUS Health pharmacy colleagues

 

Qualifications

 

You’re the missing piece of the puzzle
 

  • Exceptional interpersonal & communication skills
  • Knowledge of the client’s business direction, their industry and industry trends, their competitive proposition, their competitors, and their issues and opportunities
  • Knowledge of competitive trends in the global marketplace in relation to TELUS offerings and the business of the client
  • Ability to present TELUS solutions to client’s in terms of financial impact, relying on strong business acumen and an understanding of financial concepts
  • Ability to establish and sustain positive working relationships based on trust and mutual respect with individuals at the operational levels within the client organizations
  • Minimum of 1-3 years experience in pharmacy or high-technology industry
  • Great knowledge of the Kroll dispensary software and product
  • Salesforce CRM, ecustomer, Salesforce credit, SAP knowledge


Great to have


Successful completion of a recognized selling skills program or successful completion of a recognized Sales and Marketing diploma or certificate program

 

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

 
Salary Range:  $55,000 - $83,000
Performance Bonus or Sales Incentive Plan:  10%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

6,300
Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Apply now »