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Consumer Research and Insights Specialist


Toronto, ON, CA

Req ID:  30567
Jobs by Category:  Sales and Marketing
Job Function:  Marketing
Status:  Full Time
Schedule:  Regular



The Consumer Research and Insights team enables research and databased strategic decision-making across the organization. We are a team of highly skilled market researchers who consult with departments across TELUS to ensure action-oriented outcomes for research using our best-in-class research program.


You will be part of the Mobility Consumer Research and Insights team that supports TELUS, Koodo, and Public Mobile. You will contribute to a fast-paced and innovative team that uses leading-edge research methodologies and tools. You will work with our programs to creatively and effectively "get inside the minds" of our current and future customers. You will support end-to-end research programs that help identify issues and pain points, as well as how we perform in our competitive set. This is the most junior position on our team.





To be successful in this role, you must have:


  1. A clear understanding of questionnaire design best practices
  2. The ability to work with data to create clear and concise reports
  3. The drive to check and double-check your work - high attention to detail is needed
  4. A collaborative mindset, with the ability to listen, learn from, and share your thoughts to drive positive outcomes on our team
  5. Comfort in dealing with multiple stakeholders - in our team, with our suppliers, and your business peers in the wider organization
  6. The aptitude to handle multiple projects and priorities at once
  7. A naturally curious mind, interested in learning about research & our business
  8. The skill to approach your day-to-day work with a creative mindset and be willing to solve problems in unconventional ways




  • Post-Secondary degree
  • Less than 2 years of research experience - this role is not appropriate for those with more experience
  • Familiarity with SPSS, either as a current user or with the ability to learn quickly
  • Exposure to quantitative research methods
  • Experience with one or more of: innovation research, brand health research, advertising research, or customer experience research
  • Able to work independently and with a team



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognized

$14.7 billion
TELUS’s annual revenue

$4.8 billion
The brand value that TELUS brings

Consecutive years our annual dividend payment has increased


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.