Content Content Content! | TELUS Digital

Description

Join our Team

We’re always looking for great talent and are hiring Content Strategists, Content Managers and Content Writers.

First a bit about you. You’re collaborative by design and are passionate about delivering exceptional work with exceptional team mates. Your primary concern is customers and how you can design online content experiences that will engage, delight and drive action.

Now a bit about us. You probably know TELUS as one of Canada’s main telecommunications providers. What you might not know is that we’re committed to using our world-leading technology to create meaningful change. By reinvesting 5% of our profits back into our communities, connecting Canadians in need, and committing to become a zero-waste, carbon neutral company by 2030, we hope to make the world a better place. 

TELUS Digital is a customer-driven and product-minded team within TELUS, responsible for our company’s digital evolution. We actively embrace new customer behaviours that are transforming our business - from online to retail to customer support.
Our team includes a passionate group of strategists, UX and visual designers, full stack developers, content managers, scrum masters, testers, product owners, people experience specialists, and other digital experts.

Learn more about our team at telus.com/digital

Here’s the impact you’ll make and what we’ll accomplish together

Our Content Community includes Content Strategists, Content Managers and Content Writers who all play a key role in creating simple and engaging digital experiences for our customers.

• They work hand in hand with our UX designers, product managers and developers to identify clear solutions to complex problems 
• They’re experienced content professionals – responsible for using data, customer insights and best practices to develop strategies and content that connect project and business goals to customer needs
• Their ability to communicate content value, strategy, and requirements to business partners and team members from a customer centric perspective is core to their success
• To help you execute your role, you’ll lean on and be supported by our teams in Design, Development, Testing, Analytics, and Marketing
   

Qualifications

What You bring

The skills listed below are a sampling of what we need, what we use and what we look for. Best of all, we’re interested in talent ranging from junior with some experience, to intermediate with more experience, all the way up to senior content professionals with loads of experience.

Technical skills

• Journey mapping
• Research requirement development
• On-page SEO
• Creation of content templates/decks
• Development of content hierarchies
• Familiarity with headless content management systems
• Understanding of content modelling concepts and content reuse principles to support efficient, scalable and personalized experiences
• Content research, competitive analysis, content auditing, usability testing, behavioral data, customer mental models and interpretation of digital analytics to inform recommendations
• Creation of clear, concise interface copy for a wide range of customer touchpoints
• Usage of content standards, best practices and guidelines to convey brand voice while shaping the product experience
• Development of strategic planning documentation
• Experience with omnichannel applications and content considerations for them
• Creation of measurement & optimization plans to assess the impact of content

Soft skills

• Advocate for customer centric content
• Adept at working in a highly-collaborative, lean, agile environment
• Someone who can gracefully give and receive feedback
• Exceptional written and verbal communication skills, an experienced writer and editor
• Contribute to our site governance and editorial standards across our products 
• Contribute to an ongoing evolution of content standards and processes
• Highly detail oriented and organized, with exceptional analytical skills
• Understand the importance of creating accessible content and how that applies to WCAG 2.0 AA principles

We want to work with people who:

• Share our passion for all things digital
• Thrive in an agile, lean and fast-paced environment
• Clearly see things from the perspective of our customers
• Are curious, experiment and never stop learning
• View collaboration as essential to your work
• Utilize the power of data to inform decisions
• Embrace diversity and new ideas

What you can expect from us:

• An environment where you’re encouraged to share and act on your ideas
• Flexible work hours within a remote first environment
• A culture committed to giving; every year we donate time and resources in our communities
• A fun, dynamic team that works and plays hard every day