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Content Operations Lead | TELUS Digital


Toronto, ON, CA Winnipeg, MB, CA Vancouver, British Columbia, CA Edmonton, AB, CA Calgary, AB, CA Ottawa, ON, CA

Req ID:  27518
Jobs by Category:  Digital
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular



Join our team 

We’re a customer-driven and product-minded team within TELUS, responsible for our company’s digital evolution. We simplify the path to production so teams can focus on what matters most.

TELUS Digital’s mission is to make life easier for millions of customers – and for our team. We build smart, customer-centric and data-driven experiences for, and the My TELUS app.

Our team includes a passionate group of strategists, UX and visual designers, full stack developers, content managers, scrum masters, testers, product owners, people experience specialists, and other digital experts.

Our team members are leaders in local and global technology communities, we value and support communities such as: Tech Masters, NodeSchool, Ladies Learning Code, Women Who Code TO and many more!

Learn more about our team at

This is a full-time permanent position. Remote work is available anywhere in Canada.


Here’s the impact you’ll make and what we’ll accomplish together

As part of the Content CoE team, the Content Operations Manager will bridge the gap between our content practitioners, processes and programs in order to ensure frictionless planning, prioritization, production and measurement of our content on


Reporting to the Manager – Content Centre of Excellence (CoE), this role will play a critical role in spearheading strategic corporate change management initiatives, championing scalable and automated content solutions that enable us to create content quickly and efficiently, and improving our content practitioners ability to keep up with the pace of the organization through the introduction of new tools and optimization of processes and workflows. This role will ensure that we are constantly evolving as a practice and focuses on installed throughout the organization through effective change management and collaboration.




  • Content Tool(s) Review and Analysis: 
    • Identify, review and recommend the use of new content (and other cross-collaborative) tools to the Content CoE team that will pave the road to automation and help our teams scale
      • Knowledge about tools like Siteimprove, Writer, Ditto, Figma
      • Assisting with the acquisition processes of new content/CoE tools
      • Helping with the preparation and presentation to security and review boards (like Security By Design (SBD) / Privacy Impact Assessment)


  • Content Health and Measurement
    • Working in collaboration with Content Principal and Content Strategy Lead to define an automated way to measure content health across, This will include pulling in metrics from Siteimprove, Writer and potentially Contentful for both existing and new content


  • Change Management and Project Leadership: 
    • Responsible for developing comprehensive change management plans and communications that would help ensure necessary changes are implemented thoroughly, smoothly and clearly
      • Experience facilitating training and workshops
      • Partnership with our Change Management Team
      • Presenting to executive level and up for buy in on strategic initiatives


  • Content Workflow and Process Optimization: 
    • Understand the Content Strategy end-to-end process from discovery to delivery, identify gaps and offer strategic recommendations to the Content CoE leadership team for approval/buy in Key tasks include: 
      • Upgrading TELUS Digital’s French end-to-end content strategy and translation services 
      • Evaluating and optimizing our current content workflow across TELUS Digital
      • Facilitating training sessions and workshops to encourage more digital standards adoption across our teams
      • Overall, identify gaps, opportunities, and ways to increase content scalability


  • New Program Rollout:
    • Offer strategic counsel and assist with the roll out and implementation of net-new key program initiatives program
      • Effective project management 
      • Developing business cases for the team
      • Drafting key strategy documents
      • Develop standardization documentation


  • Strategic Partnerships:
    • Working with multiple stakeholders and managing viral partner relationships across TELUS with the goal of influencing positive change
      • Partner with our developers to build solutions using internal and external tools, and help translate content challenges into content assets


About TELUS Digital



We want to work with people who:

  • Share our passion for all things digital
  • Thrive in an agile, lean and fast-paced environment
  • Clearly see things from the perspective of our customers
  • Are curious, experiment and never stop learning
  • View collaboration as essential to your work
  • Utilize the power of data to inform decisions
  • Embrace diversity and new ideas


What you can expect from us:

  • A fun dynamic team that works together to find new innovative ways to drive the digital transformation of TELUS. 
  • An environment where you’re encouraged to share and act on your ideas, while learning new things and building your career.
  • Able to work flexible hours and connect remotely with team members across Canada. 
  • A culture committed to giving back to our communities; every year we donate time and resources in our communities.
  • Access to well-being resources as well as ongoing support and focus on overall team member physical and mental well-being. 


Bonus points

Check out to see how we solve challenging problems for millions of customers with innovative tools.

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.






Diverse teams lead the way to innovation. Leveraging different perspectives, experiences and ways of thinking allows us to deliver better insights, decisions, and solutions. Embracing our individuality, and leveraging diversity of thought is an important part of the amazing culture we have built at TELUS Digital.

We are honoured to be recognized

Team TELUS at a glance

Days volunteered in our communities

Billion contributed to charitable and community organizations since 2000

Million customer connections


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.