Customer Service Representative - Start.ca (Remote)
Toronto, ON, CA, M5J 2V5
Description
Who we are:
Are you ready to be part of an exciting integration that's shaping the future of telecommunications? Start.ca, a division of TELUS Communications, is seeking talented individuals to join our team as we embark on a new chapter.
Since 1995, Start.ca has been a cornerstone of internet, TV, and home phone services in Ontario, renowned for our exceptional customer support and reliable services. Now, as we deepen our integration with TELUS, we're expanding our offerings to include Koodo and TELUS mobility options, creating a comprehensive suite of communication solutions for our customers.
This integration presents a unique opportunity for passionate professionals to contribute to our growth, innovation, and continued commitment to delivering top-notch services with a personal touch. If you're excited about the prospect of working at the intersection of established excellence and cutting-edge telecommunications, we want to hear from you.
Here’s the impact you’ll make and what we’ll accomplish together
As a Customer Service Representative on this team, you will take on the rewarding role of supporting our customers in a dynamic environment. Your primary responsibility will be supporting customer inquiries as their first point of contact with questions about billing and product and service offerings and identifying and completing cross sell and up sell opportunities. You will be supporting the Start.ca home solutions product suite, which includes TELUS, Koodo and acquired brands.
What you'll do in this role:
- Answer incoming calls to provide exceptional support to customers, promptly addressing their requests via various communication channels
- Respond courteously and professionally to our customers’ requests
- Inform existing and potential customers about the different services we offer
- Maintain impeccable attention to detail while managing account updates
- Perform all other related phone and administrative tasks
Qualifications
What you bring:
- This remote position requires a home office location with reliable internet connection and cellular coverage
- You enjoy offering service and solution recommendations for customers
- Proficiency in English required (both written and verbal)
- Someone who genuinely enjoys interacting with other people and helping to resolve their issues
- Excellent communication skills and ability to understand the caller’s needs to respond appropriately
- Ability to maintain composure, patience and professionalism in challenging situations
- Ability to maintain highest degree of confidentiality, and anticipate needs, thinking logically and creatively, exercising good judgment and acting independently
- Self-motivated, work well with minimal or no direct supervision
- High school Diploma
- Available for various shifts on a rotational (not preferential) basis, including evenings, weekends and statutory holidays, based on business needs. Current hours are (in Eastern Time) 8:00am-9:00pm Monday to Friday, 8:00am-5:30pm Saturday; however, these are subject to change in the future
Great-to-haves:
- 2+ years of call centre experience
- A basic understanding of Internet, TV, mobility and streaming services
- Bilingual in French or additional languages is an asset