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Client Service Manager

Location: 

Toronto, ON, CA Halifax, Nova Scotia, CA Edmonton, AB, CA Vancouver, British Columbia, CA Calgary, AB, CA

Req ID:  27569
Jobs by Category:  Security & Automation
Job Function:  Sales & Professional Services
Status:  Full Time
Schedule:  Regular

Description

 

TELUS Business Solutions is the leading national provider of technology solutions for multi-suite customers. Our team enables exceptional guest experiences with innovative technologies, high-quality design and installation, and 24/7 bilingual service & support. This role is remote, so you can work from home.

 

Here's the impact you'll make and what we'll accomplish together

 

You’ll be responsible for directly interacting with TELUS Business customers via phone, email and instant messaging to address questions, resolve technical issues, and deliver an exceptional customer experience. Typical activities, to this end, include:

 

  • Diagnosing root causes and engaging the correct technical teams internally to resolve
  • Delivering world class service by communicating with internal stakeholders on behalf of the customer, and/or ensuring an appropriate transfer to the responsible department when required
  • Interacting with both internal and external customers in a multi-tiered environment
  • Identifying customer requirements; initiate and/or update systems
  • Informing customers of ongoing incidents and requests
  • Communicating current network information and perform request & incident tracking 


If you thrive in a fast-paced environment, are comfortable with technology, and love to work in a collaborative and dynamic environment, then please read on!

 

 

Qualifications

 

You are the missing piece of the puzzle

 

You are likely in a similar customer support role today, with many of the abilities and experience points below:

 

  • You are known for your critical thinking, problem-solving and troubleshooting skills
  • You have a proven capacity to quickly learn and share information with others
  • You have a knack for time management and prioritizing work activities
  • People who know you would swear you have a high degree of accuracy and pay a lot of attention to detail
  • You effectively manage sales hygiene through CRM (Salesforce), such as pipeline/funnel management, and are constantly and proactively engaged with quoting through the fulfillment process
  • You are known to accurately forecast sales via short, medium and long term views


 Great to haves:

 

  • Bilingual (English and French) is always appreciated; other languages and cultural understandings, as well
  • Experience supporting or selling physical security products and services

#LI-hybrid  #LI-remote

 

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

 

 

 

 

Security & Automation

We’re looking for talented sales professionals, solution designers, security technicians and customer support specialists with proven experience in commercial security and automation to join our team.

We are honoured to be recognized

Team TELUS at a glance

1.4M
Days volunteered in our communities

$1.3
Billion contributed to charitable and community organizations since 2000

15.2
Million customer connections

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.