Data Governance Manager - Data & Trust Office


Toronto, ON, CA Ottawa, ON, CA Calgary, AB, CA Vancouver, BC, CA Edmonton, AB, CA

Req ID:  40375
Jobs by Category:  Technology Solutions
Job Function:  Technology
Status:  Full Time
Schedule:  Regular


Join our team and what we’ll accomplish together


The TELUS Data & Trust Office provides world-class, innovative data solutions to TELUS. We partner with teams across the organization to advance our corporate priorities, support innovation and ultimately deliver on our promise to safeguard our customer’s data and to earn and maintain their trust.


TELUS recognizes the great potential of data to meet business needs in our world today, consistent with our position on social capitalism. Data governance supports TELUS’ commitment to respectfully treat data in a manner that fosters innovation and at the same time mitigates the array of privacy, security and ethical risks. We earn our stakeholders’ trust by maintaining robust data management practices and using the data governance principles of accountability, ethical use and transparency to deliver value from data, in accordance with the TELUS Trust Model.


As a Data Governance Manager reporting to the Senior Manager of Data Governance, you will materially influence the ongoing development and roll-out of TELUS’ Data Governance program. This requires you to support the Data Lifecycle Management Program as well as the Data Enablement Plan Program within TELUS. You will work within a cross-functional group as a champion for a streamlined data governance platform across the organization. Your contributions will be an integral part of our commitment to leveraging data in a respectful manner, anticipating challenges at the intersection of privacy, ethics, technology and data.


What you'll do



  • Establish best practices for Data Lifecycle Management (Records Retention), through the development of retention schedules (including schedules for international jurisdictions), and the implementation of policy, procedures and standards
  • Contribute to the continued success of our data governance technology platform by managing the implementation of conditional logic-based components from design, through operationalization, to ongoing monitoring and improvement
  • Lead a successful technology implementation, including resolving conflicting priorities, resource constraints, dependencies, risk management, contingency planning and scope change management using project management skills
  • Help support the evolution of data governance and data lifecycle management programs at TELUS by developing training for key audiences, and providing program support for TELUS Data Stewards, and Privacy and Security experts
  • Act as a support for our data governance community partners including preparing presentations, communications, monitoring support chats and developing web content
  • Define and implement best-in-class processes to support various data roles within TELUS' Data Lifecycle Management Policy including privacy and security subject matter experts
  • Support program administration including monitoring success metrics, communication to key stakeholders, and other program delivery tasks
  • Learn continuously, innovate every day and seek opportunities to develop and demonstrate thought leadership

 What you bring



  • 4+ years’ experience with Data Lifecycle Management (Records Management), Data Governance, program delivery and development in a large matrixed organization
  • Experience leading or supporting program development including experience partnering with multiple stakeholders across an organization, such as various lines of business, information technology, architecture and operations
  • With your exceptional communication skills (verbal and written), you can align with teams across business areas and have the ability to influence decisions with more senior-level audiences
  • The ability to translate ambiguous business problems into a clear concise business case and structured project/program
  • Able to identify and proactively consider opportunities outside of conventional thinking to resolve problems and address gaps
  • Valued for your knowledge and expertise in data governance technology, business process modeling and enterprise implementation of data governance tools and solutions (OneTrust and Collibra preferred)
  • Highly adaptable, and comfortable working in a demanding and fast-paced environment
  • Expert skills in Google Workspace (G-Suite) and/or Microsoft Office 
  • University degree
  • Experience working in public-facing roles with customer service element
  • Demonstrable knowledge of privacy or data governance concepts 



  • Bilingualism in English & French, verbal and/or written
  • Project management experience
  • Creative mindset
  • Experience working in a large, matrixed organization
  • Certifications such as DCAM, DAMA, CIPPC


Location: Any major Canadian City


Salary Range:  $88,000-$132,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.





Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Million active users logging into My TELUS per month (consumer mobility).


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.