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Data Scientist - AI Insights (Temporary)

Location: 

Toronto, ON, CA, M5J 2V5 Calgary, AB, CA Ottawa, ON, CA Toronto, ON, CA Vancouver, BC, CA Edmonton, AB, CA

Req ID:  44847
Jobs by Category:  Technology Solutions
Job Function:  Sales & Professional Services
Status:  Full Time
Schedule:  Regular

Description

 

About the Role:


TELUS AI Insights is seeking an Intermediate Data Scientist with a strong background in Natural Language Processing (NLP) to join our world-class team. This role offers a unique opportunity to work at the forefront of NLP and Generative AI (GenAI) innovation, leveraging cutting-edge tools to deliver impactful solutions. As part of the TELUS family, you will collaborate with cross-functional teams, contribute to solving complex challenges, and drive measurable impact in customer interaction analytics.

*This is a 10 month contract*

What You’ll Do:

 

  • Develop, deploy, and optimize NLP models and solutions to analyze and extract insights from large-scale text datasets
  • Work extensively with Python and libraries such as TensorFlow, PyTorch, and HuggingFace
  • Leverage Google Cloud Platform (GCP) tools, particularly Vertex AI, to build and manage scalable ML workflows
  • Explore, fine-tune, and deploy Large Language Models (LLMs) for advanced generative AI use cases
  • Analyze and enhance data pipelines for customer interaction data, including call center analytics, to deliver actionable insights
  • Collaborate closely with stakeholders to understand business challenges and design data-driven solutions
  • Present findings and actionable recommendations through clear and concise communication to both technical and non-technical stakeholders

 

 

Qualifications

 

What You Bring:


Must-Have Skills and Experience:

 

  • Educational Background: Master's or PhD in Data Science, Computer Science, Statistics, Engineering, or a related field
  • Programming Expertise: Proficiency in Python
  • NLP Experience: Hands-on experience developing NLP models, including preprocessing, text classification, sentiment analysis, and vectorization/embedding techniques
  • Generative AI Experience: Familiarity with LLM fine-tuning and prompt engineering
  • Stakeholder Engagement: Strong interpersonal and communication skills to manage relationships with diverse stakeholders effectively
  • Project Collaboration: Demonstrated ability to work in multidisciplinary teams in a dynamic, fast-paced environment

 

Highly Desirable:

 

  • Cloud Expertise: Experience with Google Cloud Platform (GCP), especially Vertex AI for Machine Learning workflows
  • Call Center Analytics: Knowledge of call center operations, including customer interaction trends and challenges
  • Applied NLP: Experience in deploying NLP models to production environments for real-world use cases

 

Why Join Us?

 

  • Work on cutting-edge projects in NLP and Generative AI with a talented and collaborative team
  • Flexible workstyle, with the option for 100% remote work across Canada
  • Access to TELUS’s industry-leading infrastructure and resources to solve challenging, impactful problems
  • Opportunities for professional growth and development in a supportive and innovative environment

 

Why TELUS?


Be part of a forward-looking company that values innovation, collaboration, and growth. At TELUS, you’ll have the opportunity to explore exciting career paths, work in an inclusive environment, and make a genuine impact on our business and customers.


Salary Range: $86,000-$130,000


Performance Bonus or Sales Incentive Plan: 12%


Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

 

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

 

Ready to Apply?

 

Join TELUS AI Insights and contribute to shaping the future of customer interaction analytics. Apply today to be part of a team that’s transforming insights into action with cutting-edge AI. TELUS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

 

 
Salary Range:  $86,000-$130,000
Performance Bonus or Sales Incentive Plan:  12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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