Data and Innovation Senior Manager - Consent by Design

Join our team and what we’ll accomplish together 

The TELUS Data & Trust Office provides world-class, innovative data solutions to TELUS. We partner with teams across the organization to advance our corporate priorities, support innovation and ultimately deliver on our promise to respect our customers’ privacy, to responsibly manage their data and to earn and maintain their trust.

Our team takes pride in earning a reputation for being innovative thought-leaders, strategic business partners and subject-matter experts in privacy and data governance.

We see compliance with the law as our starting point and we passionately pursue opportunities to demonstrate respect for our customers and their data through transparent, robust, and ethical data practices.

As a Senior Manager, supported by the Director, Data & Innovation, you will materially influence the ongoing development of TELUS’ business innovation focused on supporting the growth of the business along with the development, deployment, and use of new digital technologies.

You will oversee product discovery, implementation and development of our consent-related data programs across TELUS to ensure that our data practices meet our rigorous privacy, security and ethical standards, and in a manner that demonstrates TELUS commitment to putting customers and their privacy first.

You will be a champion for data, trust and innovation and you will advocate for TELUS’ Trust Model as the fundamental driver for all of our decisions around data, recognizing how critical customer and team member trust is to TELUS’ mission.

You will be an integral part of our team and will bridge your creative ideas with business objectives to enhance and sustain our first-class data program. In doing so, you will be instrumental in advancing our reputation for being trustworthy, using a responsible human-centric approach to ensure that we use data to deliver remarkable business and social outcomes, always in a manner that demonstrates TELUS’ commitment to putting our customers and communities first. 

What you’ll do

• Lead the design, development, and implementation of technical solutions to enhance data privacy
• Partner with business units on their strategic initiatives to deploy or leverage technology responsibly and ethically
• Develop the design and documentation of processes that standardize consent best practices and support an agile development methodology
• Collaborate with cross-functional stakeholders to ensure adherence to the TELUS’ Trust Model
• Agility to meet the changing needs of the organization, and a fast-paced ambitious team, where priorities shift but the focus on the mission is steadfast
• Evaluate and report on the performance of the program using established success metrics

What you bring

• Recognized for your ability to enable business areas to navigate complex business problems by providing innovative solutions while protecting the privacy of our customers and team members to drive remarkable outcomes for privacy, the business and the organization
• Passionate about privacy, data ethics and the imperative to use data to solve big and small problems
• Keen to explore new and creative solutions to change the trajectory of persistent challenges and motivated to bring those solutions to life
• Appreciated for your excellent interpersonal and problem solving skills, and your ability to distill complex and/or ambiguous problems into clear, actionable requirements
• Demonstrated track record of defining and delivering measurable outcomes for customers and the business in a highly complex stakeholder environment
• Known for your ability to influence and negotiate effectively, to be a persuasive advocate, and known for your conflict resolution skills with a focus on win-win solutions
• Sought out for excellent communication skills, verbal & written, with the ability to present information at all levels of the organization and leadership forums
• Post-secondary education
• 5-7 years of experience in applying privacy law and principles
• International Association of Privacy Professionals (IAPP) certification or willingness and ability to become certified within 6 months

Great-to-haves:

• Program execution background/experience
• Legal background/experience
• Experience is proactively embedding privacy considerations into product design
• Experience working in a large, matrixed organization