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Delivery Lead (Home Solutions Digital Experience; HSDE) | TELUS Digital


Toronto, ON, CA Brandon, MB, CA Victoria, British Columbia, CA Halifax, Nova Scotia, CA Dartmouth, Nova Scotia, CA Calgary, AB, CA Regina, SK, CA Vancouver, British Columbia, CA Saskatoon, SK, CA Edmonton, AB, CA Ottawa, ON, CA Winnipeg, MB, CA

Req ID:  29734
Jobs by Category:  Digital
Job Function:  Project/Program Management
Status:  Full Time
Schedule:  Regular



Create awesome experiences for our customers.


Join our team


We’re a customer-driven and product-minded team within TELUS, responsible for our company’s digital evolution. We simplify the path to production so teams can focus on what matters most. TELUS Digital’s mission is to make life easier for millions of customers – and for our team. We build smart, customer-centric and data-driven experiences for, and the My TELUS app.


Our team includes a passionate group of strategists, UX and visual designers, full-stack developers, content managers, scrum masters, testers, product owners, people experience specialists, and other digital experts. We value and continuously support organizations across Canada that are empowering people in our local communities
with digital knowledge and skills.


Learn more about our team at


Here’s the impact you’ll make and what we’ll accomplish together


As a Delivery Lead for TELUS Digital, you’ll be responsible for the delivery of key initiatives for the Home Solutions Digital Experience (HSDE) team. You will manage the growth and development of a diverse team of delivery professionals responsible for delivering results in a highly collaborative environment that values performance and excellence. As a core team member of the HSDE Leadership team, you will help shape not only the organization's design and way of working but have influence across TELUS Digital more broadly.


Your focus will be on operational excellence as it pertains to delivery, by leading our Scrum Masters, Program Managers, and Project Managers, owning our intake process, orchestrating the projects/programs that run through HSDE, and ensuring all teams are clear on their current priorities.

Here’s how


  • Act as a single point of contact for our business primes across TELUS to drive program governance ensuring alignment on key deliverables and schedule
  • Set a guiding vision for delivery and enable practitioners including Project Managers, Program Managers and Scrum Masters by defining and upholding standards while providing expert support, disseminating knowledge, and sharing best-practices
  • Partner with delivery leaders across TELUS on strategic cross-cutting initiatives ensuring the E2E delivery of projects; proactive detection and management of cross-dependencies is critical
  • Ensure metrics for time, cost, quality and scope are established on all key programs so that we are able to provide visibility throughout a project’s lifecycle
  • Collaborate with the Digital Delivery Manager to establish and refine standardized Delivery Best Practice
  • Develop and maintain a force-ranked, prioritized backlog of projects and initiatives ensuring that E2E dependencies with our delivery partners are identified and agreed upon
  • Work with delivery teams to ensure both capacity and work effort are estimated/progressively elaborated throughout the ideation, planning and execution stages and proactively detect capacity shortfalls
  • Ensure the HSDE Leadership team is apprised of program intake activities where their expertise is leveraged to help establish broader strategy
  • Establish a delivery cadence that moves key stakeholders from the ideation stage to execution ensuring that there are ample opportunities for collaboration and pivoting on priorities and scope
  • Meet with internal and external executive stakeholders to communicate the process and needs of core projects and more critically, negotiate trade-off decisions in the formation of quarterly and monthly roadmaps
  • Flag risks and issues early, to create visibility and transparency between our teams and articulate solutions that will keep the organization moving forward
  • Report on overall program roadmap progression, budget status and risks to internal and external leadership teams
  • Help forecast our budget requirements and reporting to help calculate the team’s return on investment. Drive all aspects of our program practice and help evolve our governance processes





You're the missing piece of the puzzle


  • Minimum 5-7 years of experience leading the delivery of complex software projects/programs (ideally within a digital team)
  • Thorough understanding of the software development life cycle and working with Agile product development teams
  • Proven experience in working in complex, large-scale programs, across multiple teams (i.e. 40+ people over a 4 - 6 month duration at minimum)
  • Expert understanding of Agile software development methodologies, values and practices; direct experience working with both Agile and Waterfall methodologies
  • Process-oriented and always striving for improving the ways of working; your view is that everything can always be more effective/efficient
  • An experienced facilitator who is able to lead successful governance forums, program and project reviews at all levels of the organization
  • Valued for your ability to foster collaborative working relationships, through leadership, embracing diversity and new ideas
  • Skillful communication and problem-solving skills and the ability to manage competing interests and points of view
  • The self-confidence to be assertive when taking a position and constructively resolve problems
  • A passion for and commitment to your and your team members’ personal and professional development




  • Familiarity with Scrum@Scale, SAFe or LeSS Agile frameworks; Telecommunications experience
  • Working in a matrixed organization with both direct and indirect accountability
  • Previous experience at Manager/Lead level
  • Demonstrate knowledge of TELUS different lines of businesses


About TELUS Digital:


We want to work with people who:

  • Share our passion for all things digital
  • Thrive in an agile, lean and fast-paced environment
  • Clearly see things from the perspective of our customers
  • Are curious, experiment and never stop learning
  • View collaboration as essential to your work
  • Utilize the power of data to inform decisions
  • Embrace diversity and new ideas


What you can expect from us:

  • A fun dynamic team that works together to find new innovative ways to drive the digital transformation of TELUS. 
  • An environment where you’re encouraged to share and act on your ideas, while learning new things and building your career.
  • Able to work flexible hours and connect remotely with team members across Canada. 
  • A culture committed to giving back to our communities; every year we donate time and resources in our communities.
  • Access to well-being resources as well as ongoing support and focus on overall team member physical and mental well-being


Bonus points


Check out to see how we solve challenging problems for millions of customers with innovative tools.



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.






Diverse teams lead the way to innovation. Leveraging different perspectives, experiences and ways of thinking allows us to deliver better insights, decisions, and solutions. Embracing our individuality, and leveraging diversity of thought is an important part of the amazing culture we have built at TELUS Digital.

We are honoured to be recognized

Team TELUS at a glance

Days volunteered in our communities

Billion contributed to charitable and community organizations since 2000

Million customer connections


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.