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Delivery Lead (My TELUS) | TELUS Digital


Toronto, ON, CA Vancouver, British Columbia, CA Edmonton, AB, CA Winnipeg, MB, CA Victoria, British Columbia, CA Dartmouth, Nova Scotia, CA Saskatoon, SK, CA Calgary, AB, CA Halifax, Nova Scotia, CA Ottawa, ON, CA Brandon, MB, CA Regina, SK, CA

Req ID:  28910
Jobs by Category:  Digital
Job Function:  Project/Program Management
Status:  Full Time
Schedule:  Regular



Join our Team


TELUS Digital is looking for an agile practitioner who will support initiatives that help drive change across the organization, increase productivity, improve product quality, and favorably impact the overall team member experience.


In this role, you will be accountable for running and improving the system of delivery in My TELUS. Within the My TELUS portfolio, you will also be responsible for optimizing delivery schedules, ensuring capacity estimation, managing budget and working with scrum masters in our squads to track progress. Partnering closely with the Organizational Change & Agility team will underpin your success and ability to foster and sustain better ways to work, think, and behave.


Here’s how


  • Facilitate and run cross-portfolio forums with POs, PMs, Manager, and Directors to create roadmap visibility, drive interlock, map out dependencies, prioritize effectively, and curate trade-off conversations (e.g. SoSoS)
  • Enhance Agile Delivery
    • Define what we mean by “excellence” in terms of agile delivery and ways of working; develop a pragmatic way to get there through collaboration with key teams
    • Enhance agile delivery maturity and provide hands-on assistance in the following areas
      • JIRA taxonomy, hierarchies of initiatives, epics, features, stories, tasks, etc
      • Identify and codify best practices
      • Provide targeted assistance in squads or portfolios where maturity is low
      • Document standards and guidelines on Confluence
      • Coaching on product slicing
  • Collaborate with the Digital Operation System team and elevate TELUS Digital’s measurement capabilities; embed a practice of performance reporting and analysis within delivery teams
  • Oversee and report on TELUS Digital’s global metrics around ways of working and turn data and reporting into insights, hypotheses and actionable plans (e.g. delivery status)
  • Create and maintain a continuous improvement backlog to strengthen agile practices and collaborate with Scrum Masters, POs, PMs and delivery teams to agree, prioritize and implement them (e.g. via existing CoPs)





Your ideal profile includes


  • Being a big systems thinker with the ability to see the big picture and identify solutions to complex challenges at all levels to influence change
  • Extensive experience in a Scrum Master, Agile Program Manager, Agile Enabler role in a fast-moving, digital environment
  • A proven track record of improving business agility and supporting business change ambitions through the application of Agile and Lean principles and practices (e.g. Scrum, Kanban, Kaizen, etc.)
  • Experience leading and coordinating across multiple Agile and Lean software delivery projects
  • Proficiency with a range of Agile tools (e.g. JIRA, JIRA Advanced Roadmap, Confluence, Google Data Studio)
  • Excellent coaching, facilitation and communication skills and the ability to manage tough conversations head on
  • Exemplified leadership empowering and mobilizing Agile and Lean communities of practice
  • An implementation-oriented mindset; focused on delivering and executing continuous improvement opportunities
  • The ability to lead by influence and drive work across multiple teams, departments and organizations
  • An analytical mindset; the ability to turn data into actionable insights




  • Exceptional organization and time management skills
  • Strong dedication to quality and an eye for detail
  • Collaborative, action-oriented drive, positive attitude, flexible, and adaptable
  • Ability to deal with uncertainty and take charge of difficult situations
  • Strong desire to roll your sleeves up and get things done
  • Personable, approachable, and always eager to help



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.






Diverse teams lead the way to innovation. Leveraging different perspectives, experiences and ways of thinking allows us to deliver better insights, decisions, and solutions. Embracing our individuality, and leveraging diversity of thought is an important part of the amazing culture we have built at TELUS Digital.

We are honoured to be recognized

Team TELUS at a glance

Days volunteered in our communities

Billion contributed to charitable and community organizations since 2000

Million customer connections


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.