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Design Specialist II - Service Integrity Engineering Operations (4G/5G Signaling)

Location: 

Toronto, ON, CA, M5J 2V5 Burnaby, BC, CA Winnipeg, MB, CA Edmonton, AB, CA Calgary, AB, CA Ottawa, ON, CA Vancouver, BC, CA

Req ID:  55455
Jobs by Category:  Technology Solutions
Job Function:  Network & Engineering
Status:  Full Time
Schedule:  Regular

Our team and what we will accomplish together

 

The Wireless Core Network Operations team is responsible for maintaining and optimizing the reliability, performance, and integrity of TELUS signaling platforms that connect millions of customers across our 4G and 5G networks. You will be part of a team that ensures our signaling infrastructure—including DRA, DEA, SCP, SEPP, & STP —operates at peak performance 24/7. Your expertise will directly impact customer experience by proactively detecting issues, driving reliability improvements, and enabling rapid resolution of critical signaling problems. 

 

Together, we are modernizing how TELUS delivers world-class wireless connectivity while maintaining the security and stability our customers depend on.



What you will do

 

  • Drive reliability and performance optimization across TELUS signaling platforms (DRA/DEA/SCP/SEPP/STP) by conducting root cause analysis, identifying improvement opportunities, and implementing operational enhancements
  • Proactively monitor signaling network health, key performance indicators, and service metrics using industry-standard assurance tools (Prometheus, Grafana, Netscout, Wireshark) to detect anomalies and prevent service degradation
  • Rapidly detect, analyze, and troubleshoot 4G/5G signaling issues across Diameter, HTTP/2, SS7, and SIGTRAN protocols, determining impact scope and coordinating resolution with cross-functional teams
  • Collaborate with Radio, Core, Transport, Infrastructure, and Business teams to support service deployments, migrations, and operational changes while ensuring signaling integrity
  • Maintain and update network architecture and operational documentation, ensuring accurate records of signaling platform configurations, procedures, and lessons learned
  • Provide 24/7 operational support for signaling platforms, responding to incidents, escalations, and critical alerts to minimize customer impact and service disruption
  • Leverage your knowledge of TCP/IP networking, protocol analysis, and cloud-native service environments to optimize platform performance and support infrastructure modernization initiatives
  • Be part of a 24/7 on-call rotation to respond to critical signaling incidents and escalations, ensuring minimal customer impact

What you bring

 

  • 3+ years of telecommunications operations experience with demonstrated expertise in 4G/5G network architecture and signaling platforms
  • Strong knowledge of signaling protocols including Diameter, HTTP/2, SS7, and SIGTRAN, with hands-on experience troubleshooting issues across these protocols
  • Proven experience with network troubleshooting and analysis tools such as Netscout, Wireshark, and protocol analyzers
  • Strong understanding of TCP/IP networking fundamentals, including TCP, UDP, RADIUS, and Diameter protocols
  • Demonstrated expertise in network monitoring, performance analysis, and key performance indicator (KPI) management using industry-standard assurance tools
  • Strong analytical and problem-solving abilities with the capacity to work under pressure, manage multiple priorities, and respond effectively to critical incidents
  • Excellent communication skills (written and verbal) with the ability to collaborate effectively across technical and business teams
  • Bachelor degree in Computer Science, Computer Engineering, Electrical Engineering, or STEM-related field, or equivalent relevant operational experience

 

Great-to-haves

 

  • Understanding of 3GPP architectures and reference points for 4G and 5G wireless networks, including knowledge of 3GPP, TMF, GSMA
  • Experience with cloud-native assurance and monitoring tools such as Prometheus, Grafana, Jaeger, OpenSearch, or Elasticsearch
  • Hands-on experience with low-level protocol implementation on SCTP, GTPv1, and GTPv2, or experience with Radio, Core, Transport, and Infrastructure product operations
  • Working knowledge of cloud-native service environments and virtualization and containerization concepts (Docker, Kubernetes, OpenStack, OpenShift or similar platforms)

 

Location: Anywhere in Canada 
Salary Range:  $70,000-$120,000
Performance Bonus or Sales Incentive Plan:  12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Job Type:  This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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