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Digital Messaging Architect

Location: 

Toronto, ON, CA Ottawa, ON, CA Qu?bec, QC, CA Vancouver, BC, CA Calgary, AB, CA Edmonton, AB, CA Burnaby, BC, CA Montréal, QC, CA

Req ID:  44574
Jobs by Category:  Technology Solutions
Job Function:  Engineering & Development
Status:  Full Time
Schedule:  Regular

Join our team and what we'll accomplish together

 

TELUS is on a mission to revolutionize organization outcomes through insights, data and AI. Our Personalization Products team, in the Chief Information Office, is at the forefront of this transformation.  The Personalization Products team’s vision is that every interaction a customer has with TELUS should be personalized to what they need at the moment, whether the customer is coming to us through the app or website, or whether TELUS is communicating outbound to a customer with a message sent by email, SMS, or app notification. We are entrepreneurial, fun and passionate, believers that so much more is possible and can be achieved by creating great customer experiences with data and great outcomes for our customers, team members, communities, and environment. 

 

Join a dynamic team that is paving the way towards digital transformation.  We're seeking an AEP/rtCDP Architect to join our team and help drive TELUS’ personalization journey across both marketing and customer service outcomes. As a senior member of the team, you will play a key part in developing and driving personalized digital messaging for customers. Using your passions for data, technology, and customer experience, you will enable TELUS to transform customer communications from batch to streaming. You will work across the organization to drive the evolution of our martech stack and unleash data to create personalized experiences for customers. Along the way, there will be a ton of opportunities for both personal and professional development while developing long-lasting relationships within the TELUS family.
 

What you'll do

 

  • Ensure maximum customer reach and accuracy by architecting and managing customer data strategies, including data ingestion, profile management, and data governance across all AEP components.
  • Collaborate with both technology and business partners and domain architects in order to grow and optimize the real time customer data platform (rtCDP) with data and events that power real time personalized experiences
  • Create and maintain data integrations with upstream and downstream systems for personalized experiences delivery and reporting
  • Create and maintain documentation about the Digital Messaging martech stack to enable others to successfully investigate and troubleshoot questions and concerns
  • Proactively identify opportunities for process improvements, automation, and platform enhancements.
  • Evaluate various solution options to business challenges and recommend the best approach balancing constraints and future needs
  • Support the reliability and telemetry of data pipelines feeding into our personalized experiences
  • Provide expertise and guidance in review sessions and intake assessments to estimate effort for new ideas
     

What you bring

 

  • A passion for personalizing and improving customer experiences and the technologies that make it possible (data science, machine learning, CDPs)
  • 3+ years of experience in the newest personalization technologies such as Adobe Experience Platform, Customer Journey Analytics, Adobe Journey Optimizer, real time Customer Data Platforms such as Tealium or Salesforce
  • Strong experience in integrating AEP with Adobe Analytics, Adobe Target, Adobe Campaign, and third-party systems.
  • Advanced SQL knowledge to write complex queries to investigate and proactively discover opportunities for improvement, and root causes of challenges
  • Working knowledge of Python, HTML and Javascript
  • Understanding of React Native (xCode)
  • Bachelor of Computer Science, Engineering or equivalent 
  • Systems design experience with the ability to architect and explain complex systems interactions, data flows, common interfaces and APIs and how they contribute to the business goals
  • Strong communication skills, both written and verbal, with the ability to convey complex technical concepts to diverse audiences.

 

Great-to-haves

 

  • Strong experience and knowledge for data engineering principles, best practices and the associated technologies
  • Understanding of APIs, security architecture, and cloud native development on major cloud providers (eg GCP, Azure, AWS, Databricks, Snowflake)

 
Salary Range:  $96,000-$144,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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