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Director, Business Intelligence (TELUS Business)

Location: 

Toronto, ON, CA, M5J 2V5 Vancouver, BC, CA Montréal, QC, CA Edmonton, AB, CA Calgary, AB, CA, T2C 2P3

Req ID:  49347
Jobs by Category:  Technology Solutions
Job Function:  Product Management & UX/UI Design
Status:  Full Time
Schedule:  Regular

Description

 

Join Our Team


Join as our Director, Business Intelligence (TELUS Business) and help shape the future of data-driven customer experiences. As part of our innovative and entrepreneurial team, you'll play a pivotal role in developing a world-class, AI-powered platform that delivers insights and shapes the way we engage with  TELUS Business customers. 


We're seeking an exceptional leader who combines strategic vision with hands-on expertise in data analytics and artificial intelligence. You'll be passionate about transforming complex business challenges into actionable insights, with a curiosity for uncovering opportunities hidden within data. As our BI Director, you'll architect our next-generation analytics capabilities while building and leading a high-performing team of data engineers. This role offers the unique opportunity to drive enterprise-wide data strategy, establish best practices for AI implementation, and create scalable solutions that directly impact business growth and customer satisfaction across TELUS Business.

The Impact You’ll Make and What We’ll Accomplish Together

 

Reporting to the Vice President, Small & Medium Business Marketing, you will be the chief strategist for our intelligent marketing future. You will have the mandate to lead our data ecosystem, defining our roadmap and evolving our customer 360 platform.


Your role is to transform our rich data into a predictive, strategic asset. You will move beyond traditional BI, pioneering the use of machine learning and advanced analytics to create profound competitive advantages. 


Your leadership will be instrumental in fostering a culture of innovation and data-driven excellence, guiding your team to unlock insights that will reshape how we approach the market.  A critical component of your success will be leading a large team (onshore and offshore), providing dedicated support, coaching, and development to help your team members achieve their professional and personal objectives.

 

 

Qualifications

 

You're the missing piece of the puzzle

 

  • Proven leadership experience: Successfully built, managed, and developed high-performing analytics teams in fast-moving business environments
  • Strategic mindset with practical execution: Challenge existing processes, ask critical questions about data usage, and identify opportunities for improvement
  • Strong analytical and communication skills: Translate technical concepts into business language and turn data analysis into clear recommendations for action
  • Marketing technology expertise: Hands-on experience with BI tools, Adobe digital platforms, and Salesforce Cloud, including their built-in analytics capabilities
  • Project delivery track record: Led complex data and analytics initiatives from planning through implementation, including managing teams, timelines, and organizational change
  • Stakeholder management abilities: Build relationships across departments, influence decision-makers, and gain support for data-driven initiatives
  • Operational flexibility: Balance immediate business needs with long-term strategic planning and system development


Great-to-haves

 

  • An educational background in a technical or data-driven field (e.g., Computer Science, Engineering, Statistics, Data Science) and/or a Master of Business Administration (MBA) degree
  • Hands-on experience in a data science or machine learning environment is a strong asset
  • 10+ years of progressive and relevant work experience in analytics, data, or a related field
  • Prior telecommunications expertise
  • B2B marketing experience


What We Give Back to You:

 

  • Opportunities to work on high value and high visibility projects
  • Flexible work styles with the ability to work in and out of the office
  • Work in an organization that continuously supports your personal development with leading edge training and development tools
  • An environment that lets you be your best every day
  • Work in an organization that actively supports you giving back to the community you live in
  • Competitive pay

 

 
Salary Range:  $128,000-$192,000
Performance Bonus or Sales Incentive Plan:  30%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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