Director-Artificial Intelligence


Toronto, ON, CA Vancouver, BC, CA Edmonton, AB, CA Burnaby, BC, CA Montréal, QC, CA Ottawa, ON, CA Calgary, AB, CA

Req ID:  42072
Jobs by Category:  Technology Solutions
Job Function:  Data Science
Status:  Full Time
Schedule:  Regular

Join our team and what we'll accomplish together


TELUS is at the forefront of innovation in technologies including artificial intelligence (AI), generative artificial intelligence (GenAI) and data analytics. We recognize the transformative potential of these technologies and are committed to using them in ways that generate value, promote respect and deliver security in order to build and maintain trust with our customers, team members and communities.

The Data Strategy & Enablement (DSE) team is spearheading TELUS' journey to become the most insights-driven company in the world. We work with advanced technologies including AI, GenAI and machine learning to create innovative solutions to improve the lives of our customers and deliver value for our business. We deliver data analytics capabilities built upon unified scalable platforms and a data-product and data platform-oriented culture, while always keeping an eye on the horizon, preparing for the next big thing.

As the Director of Artificial Intelligence reporting to the Chief Insights and Analytics Officer, you will oversee a team of AI Managers and experts who serve as technical business consultants, delivering value across various business units. Your primary responsibility will be to spearhead significant and quantifiable outcome focused transformations that enhance cost efficiency and revenue generation through the deployment of innovative and disruptive AI technologies on an enterprise scale. Additionally, you will ensure the organization maintains its industry AI leadership and competitive edge against top global companies.

We are entrepreneurial, fun and passionate. We believe that so much more is possible and can be achieved by creating value and great outcomes for our customers, team members, communities, and environment. Our team members appreciate diversity of thinking, ideas and experiences, and are always learning, experimenting and applying tuition value to everything we do.

What you'll do


  • Lead and Inspire: Manage a team of AI Managers and machine learning engineering experts, inspiring them to act as intrapreneurs who identify opportunities, take calculated risks, and own the results and impact of their work.
  • Strategic Implementation: Drive the development and execution of AI strategies that align with TELUS' business objectives, ensuring transformative and disruptive technologies are implemented at scale.
  • Stakeholder Engagement: Communicate complex technical problems and AI-driven insights to non-technical audiences to unlock new business needs and drive decision-making.
  • Motivate and Retain Talent: Cultivate a motivating environment where team members feel valued and encouraged to pursue continuous learning and innovation in a fast-changing technological landscape.
  • Change Management: Facilitate organizational change by operationalizing AI insights and managing transformations through effective change management practices.
  • Performance Optimization: Dynamically prioritize the team’s work to maximize measurable business outcomes, managing delivery lifecycles and business models efficiently.

What you bring


  • Leadership: Demonstrated experience (5+ years) in managing and building strong teams, driving a culture of high engagement, and delivering outstanding program results.
  • AI and Data Expertise: Extensive experience in deploying AI and machine learning solutions, with a deep understanding of data science techniques to generate actionable insights.
  • Business Acumen: Proven experience in developing new strategies, identifying business opportunities, and achieving financial outcomes through AI-driven initiatives.
  • Communication Skills: Exceptional ability to explain complex technical concepts to non-technical audiences and influence decision-making at the executive level.
  • Strategic Thinking: Advanced skills in strategic analysis, thinking, and execution, with a proven ability to drive from the strategic to the tactical.
  • Education: Bachelor’s or Master’s degree in Engineering, Machine Learning, Computer Science, or related fields. An MBA or a Master’s in a related field is a plus.





  • Cloud Computing: Deep understanding of cloud computing environments and associated analytics opportunities and challenges.
  • Telecommunications Knowledge: Strong knowledge of industry pressures in the telecommunications industry.
  • Innovative Mindset: A passion for staying updated on emerging technologies and industry trends, applying relevant knowledge to enhance TELUS' AI capabilities.
Salary Range:  $128,000-$192,000
Performance Bonus or Sales Incentive Plan:  30%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.





Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Million active users logging into My TELUS per month (consumer mobility).


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.