Director - Information Services (Health Benefit Management)


Toronto, ON, CA Calgary, AB, CA

Req ID:  34932
Jobs by Category:  Technology Solutions
Job Function:  Project/Program Management
Status:  Full Time
Schedule:  Regular



Join our team and what we'll accomplish together


In a highly visible leadership role, the incoming Director will be responsible for bringing together stakeholders across TELUS Health to enable delivery for annual objectives within the Health Benefit Management (HBM) technology portfolio and drive amazing results for our organization and our customers. 


This role will lead joint governance functions for the program management office between the Health Benefits Management Business and Technology teams   Leadership with program tracking, value realization, and the identification of risks and/or opportunities to the appropriate governance forums, workstreams and teams. This leader will influence the build of a focused team to work with internal business leaders to organize and execute on defined work streams. This role will also ensure the efforts associated with this partnership are tightly coordinated and aligned with parallel efforts across TELUS Health and other initiatives that are linked to enablement across TELUS.


Given the enterprise level and breadth of this role, the successful candidate will operate in a matrix environment collaborating with a variety of stakeholders including members of the TELUS Health Leadership Team, the Chief Information Office and leaders and team members from both organizations. With strong business acumen and a highly strategic mindset, the successful candidate will be an enthusiastic individual that is adaptable, earns trust quickly, and is not afraid to push for change or roll up their sleeves to execute on a robust plan.  This individual has a proven track record of leading successful people, process and technology transformation programs.


The successful candidate will be an experienced leader ready for their next large challenge, bringing broad experience across a variety of disciplines including our customer facing business areas, enabling business units, and technology. Additionally, they will possess a robust business sense, having managed multiple senior relationships in complex environments. A successful leader will quickly build credibility internally with key functional players, and partner stakeholders by virtue of their background and their contributions.

What you’ll do


  • Collaborating closely with the senior leadership team and key experts to ensure the HBM portfolio realizes its annual goals
  • Partnering with internal teams to build an efficient governance structure and key performance indicators that tracks to program targeted outcomes
  • Transforming the program management office in collaboration with other HBM teams to drive technology execution in alignment with the plan and key objectives
  • Leading the development of updates and communications to stakeholders including members of the TELUS Health and external customers that reinforces a positive change management experience
  • Anticipating ad hoc special strategic asks, working closely with delivery teams as required
  • Creating a collaborative environment, interacting with a broad range of people to foster robust working relationships
  • Inspiring and motivating team members to drive high performance, take calculated risks, and drive quality outcomes



What you bring


  • 10+ years of combined corporate, and/or strategy consulting experience with significant exposure to the technology/health industries
  • Experience in leading large, complex programs and efforts that span multiple stakeholder groups, including business realization and financial management
  • Familiarity working in sizeable, complex, and multi-jurisdictional environments
  • A robust business sense, and deep expertise in enabling businesses through an evolving technology landscape
  • Proven track record of presenting to and interacting with multiple senior executives across all organizational and business lines; effectively addressing concerns and successfully delivering corporate agendas



Leadership Capabilities    



  • Big Picture Thinker - Respected for your record of successfully managing multiple, concurrent initiatives and priorities and connecting them back to organizational priorities.
  • Drive for Results – The successful candidate will evoke ownership and accountability from the broader team, streamline process and structure, balance competing priorities and reallocate resources quickly and flexibly. They will be high energy, analytical and adaptable with a prompt innovative approach to problem solving within tight timeframes.
  • Inspire and Influence – This individual will build powerful relationships, internally, with members of the Executive Leadership Team, all TELUS business areas, and with supporting vendors. They will have a proven track record of unifying and collaborating cross functionally, while being a champion of TELUS’ values.
  • Engaging Talent and Teams – The successful candidate will bring the demonstrated ability to harness highly talented, diverse teams and support them through complex changes. They will coach and develop others, understand team dynamics, and strengthen the overall capability of the organization.  They will also leverage experience and network to bring the right people to the table for insights and decision making. 
  • Powerful Communicator - The successful candidate will bring excellent written and oral communication skills. They will be well versed in executive storytelling and conveying complex information tailored to the needs of the audience.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.





Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Million active users logging into My TELUS per month (consumer mobility).


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.