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Engineer II / Design Specialist II - Wireless Voice Service DevOps

Location: 

Toronto, ON, CA Edmonton, AB, CA Vancouver, British Columbia, CA Calgary, AB, CA Scarborough, ON, CA

Req ID:  29330
Jobs by Category:  Technology Solutions
Job Function:  Network & Engineering
Status:  Part Time
Schedule:  Regular

Full Time position


Join our team and what we’ll accomplish together 


Wireless Voice Service DevOps team drives strategy, development and operations of current and next-generation voice services based on IMS and emerging 5G Networks; providing Voice and multimedia services on TELUS’ state-of-the-art networks (3G/4G/5G, GPON and others). 


The team designs, integrates and operates multiple mass-scale critical services, serving millions of TELUS subscribers nationally. Our team members are empowered to initiate and innovate new services and technologies, performing Proof of Concept, translating ideas into business cases and into real-world products. We leverage a broad range of technologies across virtualization, automation, AI, Data Analytics and Engineering. We are passionate as we continue to optimize service quality, network reliability and resiliency.


As a level II voice engineer, you will be an integral part of the Voice Service DevOps team as we continue to grow and optimize the role of traditional mobility voice and introduce innovative integrations such as IOT enabled by 4G and 5G technologies. 


Your creativity and core technical expertise in VoLTE coupled with your passion to optimize and improve service reliability will allow us to drive our business and services portfolio for the Consumer and SMB markets to the next level of reliability. You will exercise your entrepreneurial spirit and innovative vision by leveraging data to improve service KPI’s nationally and abroad. The successful candidate will have a passion for investigating and discovering solutions hidden in large data sets, working with a wide range of stakeholders to improve customer experience.
Collectively, our passion to transform the Network landscape will remain a leading factor in why customers continue to recognize TELUS as the fastest and most reliable network in Canada.


What you’ll do 

 

  • Assess the accuracy and effectiveness of data sources and ingestion processes
  • Analyze data sets from network components and service level KPIs and develop strategies to improve customer experience KPI’s. 
  • Analytics experience and expertise in SPLUNK admin and development
  • Proven experience in troubleshooting voice call flows and pinpoint issues and resolutions
  • Lead and participate in cross functional discussions in creation of playbooks in response to network related issues to minimize/eliminate poor customer experience 
  • Lead and resolve customer and VIP escalations in a timely manner
  • Lead/Support Service and Operational optimization initiatives

 

 


What you bring

 

  • Bachelor's degree in Telecommunications, Computer Science, Electrical Engineering or related discipline. Master’s degree is an asset.
  • 2-3 years in wireless operational support troubleshooting resolving technical issues
  • Experience in capturing traces as required by solution providers to help troubleshoot issues
  • Expertise in Wireless VoLTE troubleshooting and call flow analysis coupled with Splunk and Tableau 
  • Must have technical and operating knowledge, practice and insight to identify and assess technical conflicts, generate feasibility analysis and optimize solution choices
  • Ability to learn new technologies, applications and solutions
  • Strong communication skills to understand and be understood and able to articulate feasibility, choices and risks
  • Adaptability to change and leading change adoption
  • Excellent understanding of Mobile communications technology (3G/4G/5G) call flows and 3GPP standards 

 

Great-to-haves

 

  • Knowledge of cloud computing concepts and NFV
  • Background in programming/scripting languages such as Python
  • Presentation skills

 

 

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly. 

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here. 

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

 

 

 

 

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.