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Experience Enablement Manager

Location: 

Toronto, ON, CA Scarborough, ON, CA Ottawa, ON, CA Edmonton, AB, CA Vancouver, British Columbia, CA Calgary, AB, CA Victoria, British Columbia, CA Burnaby, British Columbia, CA

Req ID:  27554
Jobs by Category:  Technology Solutions
Job Function:  Project/Program Management
Status:  Full Time
Schedule:  Regular

Join our team

 

The Chief Development Office (CDO) is at the epicenter of TELUS’ digital transformation journey for our customers. Being responsible for technology innovation and delivery puts our team in a unique position to influence, innovate, and enable our entire TELUS team to Make The Future Friendly for our customers, our communities, and our world. We are the destination of choice for technology leaders that want to create compelling experiences and services that lead to better social outcomes.
 

We are searching for a charismatic and innovative Experience Enablement Manager. Reporting to the Director, Team Member Experience, you will be responsible for defining and executing on strategies that provide TELUS team members with the technology and experiences they need to be productive and successful in delivering world-leading outcomes and remarkable customer experiences. A key role in the digitization of TELUS, you will drive future ways of working and deliver the very best experience and productivity for our TELUS team. 

 
You are part of a team that is responsible for the end to end technology experience for TELUS team members that enable productivity and collaboration in our world-leading Workstyles hybrid-work environment. You will be at the forefront of charting how to best optimize the team member experience as well as the onboarding journey and constant evolution of the program. 

 
What you’ll do 
 

  • Own, build & execute our awesome strategy for creating an engaging onboarding and team member experience
  • Constantly cultivate the strategies, and tactics to provide the technology and services that create exceptional team member experiences and productivity for our entire TELUS team
  • Steward an outside-in, data-driven, customers-first culture across our services and technology
  • Embody and develop the TELUS and CDO brand for our new team members through the creation of sites, communities, and communications. 
  • Identify the mediums that guide our team members through their employee journey and make them most effective in their role by creating change management plans,  videos, articles, tutorials etc. 
  • Meet regularly with key stakeholders to translate conversations and business needs into meaningful insights, strategy and identify opportunities for improvements. 
  • Create and evolve our team member experience related metrics and dashboards, improving how we analyze and use data to make informed decisions and develop plans to further enhance experience
  • Partner with key stakeholders across TELUS  to deliver employee team member experience programs 
  • Actively seek opportunities to improve our business processes

What you bring

 

  • You are passionate about technology and how to deliver value to customers 
  • You’re known for your collaboration, partnership-building, and ability to work effectively with stakeholders
  • You’re passionate about increasing employee engagement, data-driven, adaptable to change, and can work autonomously to execute and deliver quality work
  • Regarded as an exceptional communicator (clear and concise), influencer and negotiator  
  • You are thorough, meticulous, and have astonishing attention to detail and documentation
  • You are extremely organized and pride yourself on your ability to follow-up and follow-through.
  • The ability to wear many hats, find ways to bring value and a willingness to do what needs to be done
  • 5+ years driving transformational change through employee experience related initiatives 
  • Experience creating content as well as dashboards and data visualizations Data Studio primarily or Tableau
     

Great-to-haves
 

  • Prior experience in a similar role in delivering team member technology-related services
  • Experience in project and/or product management 
  • Software engineering and development experience
  • Familiarity with collaboration platforms such as Slack & Monday.com
  • Experience with onboarding and defining user experience journeys 
  • Lean Six Sigma certification or experience

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly. 

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here. 

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

 

 

 

 

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.